Solved has changed and is asking to be saved

Posted on 2009-04-17
Last Modified: 2012-05-06
I am new desktop support tech in a large company and many users are seeing the error, " has changed and is asking to be saved" when they try and close Word.  The box under Tools > Options > Save called "Prompt to save normal template" is always unchecked already.  
Can you help?
Thank you.
Question by:Mark88
    LVL 11

    Accepted Solution

    Hello Mark88,

    I would rename the file to so when you open MS Word again- it will recreate the file.  This will fix your problem.
    LVL 11

    Assisted Solution

    The file is located in C:\Documents and Settings\<username>\Application Data\Microsoft\Templates
    LVL 19

    Assisted Solution

    You also need to make sure that you do not have any Styles that are updating themselves. Tools, Templates and Add-ins. Make sure that Automatically update documents styles is not checked. Also, Format, Styles and Formatting. Right click on the styles listed, choose Modify, and make sure that an individual style - like Normal is not Automatically updating.

    Dawn Bleuel
    Word MVP
    LVL 12

    Assisted Solution

    Close MS Word
    Close MS Outlook
    Go to the directory C:\Documents and Settings\<username>\Application Data\Microsoft\Templates
    Look for the file and delete it

    The temp file could have become associated with a separate spawned instance of Word.  Since only one temp can exist fo rthe, this can cause the Global Template cannot be updated error.

    Author Comment

    Ok, thank you both.  I will try this fix Monday when I go back in.

    Author Comment

    Sorry, still trying to get to the eu's desk.
    LVL 11

    Expert Comment

    no problem, thanks for the update.  

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