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Cannot synchronise properly with Exchange Server

Posted on 2009-04-17
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Last Modified: 2012-05-06
I have a client who can't synchronise with the server.  It's not that he can't get through, it's that the server doesn't give him any information.  If he schedules an appointment on his iPhone, it turns up on his Exchange Server.  However, when a new e-mail comes through on his Exchange Server, it fails to sync. to his phone.  It's definitely a server issue, because someone else on the network has exactly the same problem.  We've been mucking around with Trend Micro on the server recently, I'm just wondering if that's related to the problem?
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Question by:Techdivision
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Expert Comment

by:esmith69
ID: 24169043
Have you run the "Microsoft Exchange ActiveSync Test" at the following MS site?:  https://www.testexchangeconnectivity.com/
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Author Comment

by:Techdivision
ID: 24169315
A handy little tool!  Yes, I've run it now, and it completes successfully, which is what I expected - after all, new calendar entries seem to synchronise upstream to the server.  It's more a case of the fact that all the Inbox data etc., seems to have disappeared.
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LVL 9

Expert Comment

by:esmith69
ID: 24169344
Is it just that new emails don't automatically show up on the iPhone as they arrive at the Exchange server?  Or do they not even show up after manually doing a send/receive (or whatever wording Apple uses) on the iPhone?
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Author Comment

by:Techdivision
ID: 24170164
Even doing a manual send/receive doesn't help.  I've delved a bit further as well - when you log into the website http://server/oma with Internet Explorer, using an account that doesn't have an iPhone, everything (Inbox, Calendar etc.) comes up.  However, with the 2 users that do have iPhones, I get 'Item no longer exists' when trying to get the Inbox to appear.  I could try creating a new account etc., and migrating stuff over, but then the cure would be worse than the disease - and frankly, wouldn't guarantee that the whole thing will re-occur in another fortnight.

I'm trying to get them to sync. via a USB cable to Outlook as a workaround, but if you've got any suggestions at to a final cure, I'm all ears...
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Accepted Solution

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esmith69 earned 1500 total points
ID: 24170246
On the iphones, how are you configuring them?  Just with the name of the server?  Or are you trying to put in some kind of URL?
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Author Comment

by:Techdivision
ID: 24183346
Well, the configuration is definitely alright - the iPhones suddenly started synchronising over the weekend, but then, come Monday morning, they've stopped again.  I mean, what the hell could be causing that?  I swear I touched nothing over the weekend (had better things to do!).
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