asked on

Cannot synchronise properly with Exchange Server

I have a client who can't synchronise with the server. It's not that he can't get through, it's that the server doesn't give him any information. If he schedules an appointment on his iPhone, it turns up on his Exchange Server. However, when a new e-mail comes through on his Exchange Server, it fails to sync. to his phone. It's definitely a server issue, because someone else on the network has exactly the same problem. We've been mucking around with Trend Micro on the server recently, I'm just wondering if that's related to the problem?

esmith69

Have you run the "Microsoft Exchange ActiveSync Test" at the following MS site?: https://www.testexchangeconnectivity.com/

Techdivision

ASKER

A handy little tool! Yes, I've run it now, and it completes successfully, which is what I expected - after all, new calendar entries seem to synchronise upstream to the server. It's more a case of the fact that all the Inbox data etc., seems to have disappeared.

esmith69

Is it just that new emails don't automatically show up on the iPhone as they arrive at the Exchange server? Or do they not even show up after manually doing a send/receive (or whatever wording Apple uses) on the iPhone?

Techdivision

ASKER

Even doing a manual send/receive doesn't help. I've delved a bit further as well - when you log into the website http://server/oma with Internet Explorer, using an account that doesn't have an iPhone, everything (Inbox, Calendar etc.) comes up. However, with the 2 users that do have iPhones, I get 'Item no longer exists' when trying to get the Inbox to appear. I could try creating a new account etc., and migrating stuff over, but then the cure would be worse than the disease - and frankly, wouldn't guarantee that the whole thing will re-occur in another fortnight.

I'm trying to get them to sync. via a USB cable to Outlook as a workaround, but if you've got any suggestions at to a final cure, I'm all ears...

ASKER CERTIFIED SOLUTION

esmith69

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Techdivision

ASKER

Well, the configuration is definitely alright - the iPhones suddenly started synchronising over the weekend, but then, come Monday morning, they've stopped again. I mean, what the hell could be causing that? I swear I touched nothing over the weekend (had better things to do!).