Auto protect is off

Posted on 2009-04-17
Medium Priority
Last Modified: 2013-11-22
SEP 11.0.4 Windows 2000 clients are status: Auto-protect =off

How can I resolve this?
Question by:CohKarlHaskins
  • 3

Author Comment

ID: 24169914
I can remote to the clients and they can not be enabled
LVL 16

Expert Comment

ID: 24170136
Has this been the case always? or has it just happened?

Have you checked for viruses on the PC's?? It could be a worm or something that might be preventing the auto-protect from starting. I suggest either an online antivirus scan by Kaspersky online scanner based at: http://www.kaspersky.co.uk/virusscanner of the critical areas of one of the PC's in 'safe mode with networking'. That might give you a hint.

Alternatively, you can install MalwareBytes Anti-malware (www.malwarebytes.org) on one of the PC's and update its definitions. Then reboot in safe mode and do a scan with that. See if it finds something.
LVL 15

Expert Comment

ID: 24174534

1) Upgrade to the latest release MR4MP1a (11.0.4014) to get the latest bug fixes.

2) When you open the SEP GUI, do you see any red warning with a written message? If yes, what does it say?

3) Any error in the Windows event viewer?

4) One reason behind auto protection is corrupt definitions. Download & run "Symantec Intelligent Updater" on some machines and see the results:


OR go the download page:


A Symantec Certified Specialist @ your service

Author Comment

ID: 24185197
I'm in the process of deploying SEP 11.04.4014.26 to about 4000 clients. There are about 600 Windows 2000 Professional clients. The others are various flavors of Win XP Pro. I'm testing with random clients and have to test all Windows clients. These are the only ones I'm having problems with.

On a side note we are also in a large scale process of refreshing all Win 2000 Pro clients. To Windows XP SP3.

The Symantec Intelligent Updater appears to have resolved the issue. Now the fun question is why did this happen, and can I expect that all the Win2K clients will behave this way.

I need an explanation for my higher up.

Accepted Solution

CohKarlHaskins earned 0 total points
ID: 24196119
Checked the Windows 2000 clients again this morning and they are back to disabled status. I'm going to call Symantec.

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