Text missing from Outlook 2003 messages until you reply or forward

Posted on 2009-04-17
Medium Priority
Last Modified: 2012-08-13
We are using Outlook 2003 sp3 on Windows xp.  Word is NOT set as our email editor.  Our default format is HTML.

I've just had a report of a user receiving a reply to an email where it appeared that the sender didn't type anything.  When he hit Reply, the text appeared.  (This also occurs if you choose Forward).  The problem may very well be limited to a particular sender or any sender from a particular company.  This being a law firm I don't know if a suggestion to ask that sender what email system they are using will be well-received.

The issue is reproduceable on other desktops.

Although I have been able to locate other similiar reports via internet searching, I have not found a good explanation of the problem or a suggested fix.  Only a workaround was mentioned and that will not work for us.  It was changing an option to read messages in Plain Text.  

Because the user who reported this is somewhat tetchy, it would be best if I could point to a well-documented issue with a well-documented solution - even if that solution is "sucks to be you."
Question by:QBUser
  • 2

Accepted Solution

anhnt184 earned 375 total points
ID: 24172018
In Outlook: Tools>Options>E-mail Options.  Uncheck "Read all standard
mail in plain text".

Author Comment

ID: 24172093
That option wasn't checked to start with.  When I DID check it it solved the problem, but I know that the atty won't accept that as a solution.  Unless that is indeed the only solution?

Expert Comment

ID: 24188811
it's up to you. What do you want?

Featured Post

Veeam and MySQL: How to Perform Backup & Recovery

MySQL and the MariaDB variant are among the most used databases in Linux environments, and many critical applications support their data on them. Watch this recorded webinar to find out how Veeam Backup & Replication allows you to get consistent backups of MySQL databases.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
Today as you open your Outlook, you witness an error message: “Outlook is using an old copy of your Outlook Data File…”. Probably, Outlook is accessing an old OST file.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

807 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question