mattscaffa
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Cisco VPN Client - Error 413 cannot authenticate user
I have about 10 VPN clients connecting to a Cisco ASA 5510. I am getting calls that sometimes people are getting 413 errors here and there. When they put in username and password, the dialog box pops up again and then they get a error 413 cannot authenticate. Any ideas, they are IPsec tunnels which I have 250 available liscenses.
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- earlier this year it was a computer which did not meet firewall policy (the firewall software has been damaged and had to be reinstalled).
- yesterday it was token issue. The RSA token has desynchronized with RSA SecurID server and had to be resynchronized with the assistance of the VPN helpdesk. I wouldn't have figured it out without help as Cisco VPN Client haven't shown any warnings or errors (all options in the log settings were set to high priority).
BTW: our manual says, that there are few reasons for error 413 to appear:
- locked AD or token account
- dropped connection (which has to timeout before making another one)
- firewall and antivirus policy mismatch