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Cisco VPN Client - Error 413 cannot authenticate user

I have about 10 VPN clients connecting to a Cisco ASA 5510. I am getting calls that sometimes people are getting 413 errors here and there. When they put in username and password, the dialog box pops up again and then they get a error 413 cannot authenticate. Any ideas, they are IPsec tunnels which I have 250 available liscenses.
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mattscaffa
Asked:
mattscaffa
2 Solutions
 
JFrederick29Commented:
What version of Cisco client are you using?  You may want to try upgrading to 5.0.03 or higher.  I've run into this running 5.0.00 and using securID.  Using RSA/SecurID by chance?
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mattscaffaAuthor Commented:
I have tried the latest and also 4.6. and still not authenticating. I now think it is a local issue with her laptop. No one else is having this problem.
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marek1712Commented:
I had  two cases in which the Client (v4.8) generated reason 413 (with correct username and passphrase):
- earlier this year it was a computer which did not meet firewall policy (the firewall software has been damaged and had to be reinstalled).
- yesterday it was token issue. The RSA token has desynchronized with RSA SecurID server and had to be resynchronized with the assistance of the VPN helpdesk. I wouldn't have figured it out without help as Cisco VPN Client haven't shown any warnings or errors (all options in the log settings were set to high priority).

BTW: our manual says, that there are few reasons for error 413 to appear:
- locked AD or token account
- dropped connection (which has to timeout before making another one)
- firewall and antivirus policy mismatch
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