BSOD caused by ati3duag.dll

Posted on 2009-04-17
Last Modified: 2013-11-08
I have several users all running the same configuration Dell Optiplex 755 Windows XP SP3 4GB RAM with Adobe Acrobat 9 Standard all connected on the same Windows SBS2003 network.  At least 7 of these users have experienced one or more BSODs caused by ati3duag.dll and every one of these events has been triggered when the user was doing something with a pdf file, like downloading, creating, printing, opening, saving, etc.  Other solutions offered have not resolved this problem.

Any suggestions to eliminate this problem are appreciated.
Question by:jruths
    LVL 8

    Expert Comment

    Have you tried uninstalling your ATI graphics card drivers and install the latest version downloaded from ATI's site?
    LVL 5

    Accepted Solution

    Apparently, many with your setup are having this issue:

    This is  a suggested TEMP fix, until Adobe fixes it:

      1.  In Acrobat or Adobe Reader, choose to Edit > Preferences.

      2.  Go to the Page Display panel.

      3.  Uncheck Use 2D GPU acceleration.
    LVL 3

    Expert Comment

    For this case, I suggest we install the latest version of display driver since the file in BSOD is a ATI driver file.

    Since OptiPlex 755 Desktop has x3100 Integrated Video card by default, could you pls confirm the display chipset on this PC?


    Link to personal site removed, by ModernMatt

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    LVL 26

    Expert Comment

    Did you see an actual message saying "ati3duag.dll" or is that just the last thing in the log before it crashed.
    ati3duag.dll may be the last thing that DID load and the problem is the next item that -tried- to load but crashed.
    Network drivers generally are next in line after the video drivers.

    Author Comment

    mrmarkfury - I will try this and monitor for results; it could take days or weeks to know outcome.

    goldsix - I'll have to get back to you on the display chipset.

    pcbonez - ati3duag.dll was named in the BSOD as the cause; not in a log.  And these drivers are not in any loading process.  This problem usually occurs hours or days after system startup.

    Thx for all your sugestions.  I still have some work to do before this gets resolved.

    Author Comment

    The temp fix suggested by mrmarkfury has been applied to all of the desktop systems fro several days now.  If we can make it through another week with no BSODs, then I'll assume this is a good fix and award the points then.  Thansk to all for your suggestions.  We are now in a wait and see mode.
    LVL 5

    Expert Comment

    Glad its working so far
    LVL 26

    Expert Comment

    BSOD are logged if you've turned on the feature.
    They did that so you can track down the cause of BSODs after they happen.
    Kind'a handy, ya think?

    Author Closing Comment

    It has been well over 2 weeks since applying the suggested change in Adobe Acrobat without any BSODs.  Thank you for the suggestion; my users are happier!

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