Xen Desktop User Profile Manager

Posted on 2009-04-17
Medium Priority
Last Modified: 2013-11-11
We are configuring our first branch to be a complete virutal environment using Citrix Xen products.  We are getting pretty close to having everything configured but I'm running into problems with their Group Policy ADM template.  When we enable the User Profile Manager option in the group policy it prevents users from logging into the clients.  It accepts their log in credentials and then it sits on the Vista welcome screen and never logs them in.  If I disable and do a gpupdate /force it allows users to log in.  

This is a feature that we will employ and is a great administrative tool to manage user profiles.  Any help is greatly appreciated.  Thanks!
Question by:sqlBarth
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LVL 14

Expert Comment

ID: 24174915
We've had a few issues deploying the UPM.  We are XP rather than Vista, so I don't know if this is a apples-to-apples comparison.  It sounds as if the login process is hanging, which is exactly what we've seen.  Citrix recommended that configure every option via GPO and rename the .ini files, which we did, though we continued to see the problem with occassional installs (fat and via XenDesktop).  The only "fix" we found was to uninstall and reinstall.

Author Comment

ID: 24186400
We did the uninstall and reinstall of UPM, which fixed the original problem.  Now the clients are not registering and are not accessible via the web interface, even after an unistall and reinstall of the Citrix Agent.  Any suggestions on what area needs addressed to fix this problem.  Previously, an unistall and reinstall of the Agent fixed this problem.
LVL 14

Accepted Solution

amichaell earned 1500 total points
ID: 24187102
We've seen several causes of the desktop state at Not Registered.  XP/Vista firewall, computer AD accounts, incorrect time, DNS, XenServer NIC bonding, etc.

Can you ping the VMs that show as Not Registered?  Can you view them through XenCenter?

Author Comment

ID: 24187315
I can ping all of them and I can access all of them via XenCenter.  I also receive the following error messages on the DDC event log.  

"No available virtual desktop found for user "domain\username" when accessing desktop group "DesktopGorupName". This message was reported from the Citrix XML Service at address http://localhost:80 [com.citrix.xml.NFuseProtocol.RequestAddress].  [Log ID: a5f9a907]

Followed by this one.
"The delivery controller failed to broker a connection for user 'username' to desktop group 'DesktopGroupNmae'. The delivery controller cannot find any available virtual desktops.

Author Comment

ID: 24200865
We ended up blowing away our DDC server and started from scratch.  We also didn't apply a few hot fixes that we suspect is causing problems.  So far it is up and seems to be stable.

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