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My dvd/cd drives are in error state showing yellow explanation mark

I have a vista home machine which is running on a HP Pavillion KA770AA m9175.uka.  All the hardware came with the machine when it was bought.  However I cannot use either of the drives i have.  In device manager they are both in error state.  If i uninstall them there and then reboot to try and let vsiat re install them it attempts to but says they couldnt install them properly and are still in error state.  I have also been onto the HP website and found all the drivers for my machine and have tried downloading several i thought were relevant but they were not.  The machine has no recovery disk.  I do however have a windows vista OEM disk i have yet to try.  I could see if i can get the drivers off that but it cant find the drivers off the current vista OS

any ideas how tomresolve this.  The model of each drive is below

HL-DT-ST DVD-RW GSA-H60L
TOSHIBA DVD/HD SD - H802A
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helpint
Asked:
helpint
1 Solution
 
helpintAuthor Commented:
i should also just state that when trying to download the firmware updates for these models i get an message back stating i cannot install this update because my machine does not meet the minimum requirments????
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willcompCommented:
Try removing upper and lower filters first. Then uninstall any third party CD/DVD burning software such as Nero or Roxio. This link tells how to remove upper and lower filters and provides some additional troubleshooting information.  http://support.microsoft.com/default.aspx/kb/314060
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