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GroupWise Client install on Win2k3

Posted on 2009-04-18
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Trying to insatll version 7 on a VMWare image running Win2k3.  Installs fine but when I try and create an account it fails.

Firstly it creates the folder structure for the mail box but then tells me the password is not correct.  after trying it a few times I get and OLE 80004005 error.  Seen some bits around on this but not one solution.

I have tried installing using Run As to ensure the install is unrestricted, I am installing as administrator, Outlook is also installed and there are several profiles already on the machine.  Incidentally I got the same result when trying it on an XP machine I had to hand.  I get some interesting entries in the GroupWise profile.  some of the Dlls show up as services with ??? in the name.  they are all broken!  only button to get any info on them is the about button.  see attached dialog box screen dumps.

I have also created a new user on the machine and started up groupwise with the same result.  in mail I get the Novell Groupwise profile and all the ??? issues.
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Question by:ipoulton
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Expert Comment

by:ZENandEmailguy
ID: 24188148
When you say "create account" what do you mean?  GroupWise accounts and their profiles are not created locally.  The accounts are created in Novell eDirectory and in the GroupWise directory system (domain and post office databases).  GroupWise is managed from the Novell ConsoleOne utility.

Do you have the "back end" agents in place, including eDirectory?

If not you are probably trying to create a remote or caching mailbox and at some point both have to try and talk to a server agent (the post office agent--POA).  Either that or are you trying to create a POP/IMAP account using the GW client against another email system?

You can use Outlook to get into your GroupWise accounts, you just have to have a Novell GroupWise entry in the profile list and the various GW .dlls installed to allow Outlook to know how to talk to the server or backend agents.

Please let us know.
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Author Comment

by:ipoulton
ID: 24189717
on the "create account" I was typing in the password for the logged in user on the Novell Groupwise Startup screen.  I am only running the client and no other components.  I thought that it would be able to run it in the same way as Outlook and Notes - without the server component.  So yes I am trying to create a POP/IMAP setup using groupwise as the client.  This is so I can test and integration between the GroupWise client and another software system.   Hence in this case I don't want to use Outlook or Notes etc.

Is it possible to only ever use the GroupWise client?
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by:ZENandEmailguy
ID: 24190921
Yes, in fact the client is free and you can have as many POP/IMAP accounts in it as you wish (just create a separate directory for each account).  

I just created an account for POP3.  Mind you I don't see a Mail icon in the control panel because I don't have Outlook installed on my laptop...just GroupWise 8 only.  I normally connect to all of the agents on the server as GroupWise is my email system of choice and has been for 15 years.

I chose the Remote connection (bottom radio button) and then OK which brought me into the client in remote mode and showed me the "steps 1-5" screens enclosed.   Obviously I put in test information into the boxes and I left out the Next or Back buttons to shorten the length of the dialogs.

Are you seeing the same screens?

What version of the GroupWise client are you using...you mentioned version 7.  Perhaps download version 8 from www.novell.com/downloads (you'll need a Novell login which is free).   You mentioned the install went fine, just creating the account is a problem.  Hopefully my screens will help.

Scott
step1.jpg
step2.jpg
step3.jpg
step4.jpg
step5.jpg
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Author Comment

by:ipoulton
ID: 24200726
couple of issues there.  the integration I am testing is only certified on the version 7 client.  When I go to the site where I downloaded the 7 client I get no downloads under version 8.  We do not license any Novell software so may be thats the reason.  I am not getting as far as yourself.  I only get the screen in the attached PDF.  Hopefully I will see your screens or the version 7 equivalent once I solve my issue.



dialog-boxes.pdf
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Accepted Solution

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ZENandEmailguy earned 2000 total points
ID: 24201180
As far as my screens go, the version 7 steps are exactly the same and in fact you'll see the exact same screens.

From your .PDF, I see you're trying to connect to what GW assumes is an existing account.  Here's what I'd try:

1) Click on the Online radio button so you can replace admin with the name of the account you'd like to create.
2) Once that name is changed, leave the password blank because you've not created the remote account nor any of its databases.
3) Click on Remote and indicate a path different than what is in your screen (such as c:\remote or c:\username\remote)
4) Click Ok and with a bit of luck, you'll see the same screens I saw when I did the above.

Let me know.
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Author Comment

by:ipoulton
ID: 24201379
OMG.  so the trick was not to use the details that it presents.  IE changing the name to a different user and no password.  Problem solved.
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Author Closing Comment

by:ipoulton
ID: 31571765
you legend. thanks.
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