GOTOMYPC connectivity iIssue

Posted on 2009-04-18
Last Modified: 2013-11-30
Hi All

I have a client with a laptop running Vista Home Premium who wants to use it to connect to his office PC.  His Office PC runs XP Pro SP3, and has the GOTOMYPC Pro s/ware installed onto it.  This guy has bought a new laptop and even now when he is at home or at any other location that has an internet connection, he cannot connect to his work PC at all.

We have tried the usual, disabling Windows F/wall, defender, and the Symantect AV but still to no avail.  It works fine when connecting from another PC, so it must be specific to his laptop.  Any ideas of anything else we can try to resolve.

When going to the GotomyPC website, we can see the PC as being Online, but when clicking on it to connect to it, it times out after constantly trying to establish a connection.

Any further ideas would be great.


Question by:fingwong
    LVL 5

    Expert Comment

    Probably seems some IP issue or gateway specified.
    There can also be an authenticity problem that the laptop with certain type of internet connection doesn't have rights to connect to the office.

    Just ideas!

    Accepted Solution

    Had to do a system restore to resolve the issue

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Join & Write a Comment

    Suggested Solutions

    At the beginning of the year, the IT world was taken hostage by the shareholders of LogMeIn. Their free product, which had been free for ten years, all of the sudden became a "pay" product. Now, I am the first person who will say that software maker…
    In our personal lives, we have well-designed consumer apps to delight us and make even the most complex transactions simple. Many enterprise applications, however, are a bit behind the times. For an enterprise app to be successful in today's tech wo…
    How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
    Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…

    729 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now