BSoD caused by sysaudio.sys on fresh install of Windows XP Home

Posted on 2009-04-18
Medium Priority
Last Modified: 2012-05-06
OK here is the story in a nutshell. I recently got a clients laptop which was infected with malware. I decided to do a fresh install. Reformatted the drive and installed XP Home. All the drivers worked at first, including the SOUND/AUDIO. Speakers played sound just fine. I went on updating Windows through Windows Update, as the disc I have is an OEM/Retail with only SP2. Downloaded all updates fine including SP3. Noticed Windows Update had hardware driver updates available including the audio drivers. Did the updates and everything seemed to work fine. I then noticed after I had installed Office 2000 and other software, that the sound/volume icon was no longer showing up in taskbar near the time. Looked into the device manager and the SoundMAX Integrated driver had a explanation mark near it. So I found the correct audio drivers again from the actual computer manufactures site. (Compaq) Downloaded and installed. After the required restart, it kept doing a BSoD and restarting over and over. So I disabled the auto-restart feature to see what the culprit was and it said that the sysaudio.sys file was not working correctly. It boots fine in safe mode. I couldn't get the sound driver to ever work since. I have tried using 2 different source XP Home OEM CD's so far. Now after brand new install of Windows, it goes STRAIGHT to the BSoD after trying to boot for the first time. Could the soundcard on this laptop be just shot?? I am getting very frustrated with this problem, as the audio drivers were working FINE on the first install of Windows.. I can boot into safe mode fine as it doesn't load that default sysaudio.sys driver. I disable the driver that Windows finds at first, which isn't the correct driver. Windows finds the audio as a VIA 97 AC Codec. I am at the tipping point with this laptop. The client is waiting currently for the laptop, which I told him it was ready Yesterday, before I noticed the sound/BSoD issue.

The Laptop is a Compaq Presario 725US
it has 240MB of RAM
AMD Athlon 4 1600+ 837Mhz (which sometimes shows as diff values 400, 600, and 800Mhz)

Any ideas??? I can boot fine into Windows with the current audio drivers that Windows assigns set to disabled. The client obviously wants some sound though. Any ideas would be great. I am even giving an Windows XP Pro disc a try, but don't want to have to go through the trouble of installing another OS and it do the SAME thing on me..

I have attached the minidump file that was compiled after the BSoD.

Question by:sgtsonline
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Expert Comment

ID: 24175907
Hi sgtsonline,

If you can go into Safe Mode without any problems, most likely it's a driver issue. Have you experience any BSOD in Safe Mode at all? If you have then it would be a hardware issue, which most likely be the soundcard. Have you tried download the soundcard driver from the website manufacture?

Author Comment

ID: 24175949
Yes skywalker39, I have downloaded the correct sound drivers from Compaq, as stated above in original comment. I haven't tried installing the correct sound drivers after the last install of Windows though. I am in the middle of copying all the original data, like pics and music now. After that, I'll try reinstalling the latest sound drivers from Compaq. If it doesn't work though, I am going to just assume its an actual soundcard hardware issue. Although, its an integrated soundcard. Haven't ran into a hardware failure of an integrated soundcard, yet.

I have already advised the client that it is possibly the soundcard that is shot, and he might have to purchase a secondary soundcard to use when he wants to listen to music and watch movies in the future.

Even if I were to install a new external PCI Soundcard for the laptop, will this get rid of the BSoD sysaudio.sys issue from happening again?? Did you check out the dump file I uploaded?

Expert Comment

ID: 24176059
Try this install the audio drivers from Compaq, but don't install the new audio drivers through Windows Updates.
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Author Comment

ID: 24176101
I'm currently getting all the critical updates, minus the hardware updates from Windows. Then I'll install the Sound Driver from Compaq. Hopefully it'll work. If not, I will just presume the integrated soundcard has just stopped working correctly. Like I said before though, I haven't ever ran into a problem where the actual integrated soundcard had messed up..

Accepted Solution

sgtsonline earned 0 total points
ID: 24177125
OK tried installing the Correct drivers from Compaq's website. Same issue. I guess the hardware has just gone bad. This has been one pain in the a$$. So I guess thanks for your help. But I will let the client know that he can get a usb or pci soundcard if he does want sound on the laptop...

Assisted Solution

skywalker39 earned 1000 total points
ID: 24177144
Sounds to me too like the hardware has gone bad as well, since none of the drivers work. Glad that I could be of help and give you some suggestions to try. :)

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