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  • Status: Solved
  • Priority: Medium
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Emails in Outlook folders but not on Exchange (NOT PSTs)

The Environment:
-Exchange 2003
-Outlook 2003
-Server 2003 SP2
-Windows XP

THe Exchange server died earlier this year and due to misconfigured backups, mails were recovered only from OSTs as outlook was using Cached mode.

The mails were imported into Exchange folders - i.e. folders which are there when you open OWA and which show in Backup Exec's selection list for backups.

However, certain mails are still not showing on OWA or BackUp Exec's selection list - despite being clearly there in Outlook.

These are NOT PSTs - they are the same folders that are there in OWA.

Any ideas??
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Softech99754096
Asked:
Softech99754096
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1 Solution
 
Softech99754096Author Commented:
Even if said mails are moved from their folder into Inbox and back again to their folder (which is an Exchange Mailbox folder at same level as Inbox, and is visible with some mails on OWA) they still do not show on OWA in either folder.

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Jamie McKillopCommented:
Hello,

If you take Outlook out of cached mode, do you still see the messages?

JJ
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Softech99754096Author Commented:
I'll need to check tomorrow, I'm not on that site today.

Why would that have an effect?
And if I don't see them when I disable cached mode, what does that mean?

All of the mails were imported at the same time - why would only certain ones go onto Exchange? ?
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Jamie McKillopCommented:
If you can't see them when taken out of cached mode, it means that the emails only exist in the local OST file and not on the server. The fact that you can't see the emails from either OWA or BackupExec leads me to believe that they aren't actually in Exchange.

JJ
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Softech99754096Author Commented:
I thought that was quite clear from the start - the question is WHY are they not in Exchange if they are within a folder that Outlook reads from Exchange?? and how do I get them to go into Exchange?
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Jamie McKillopCommented:
My recommendation is to export the folders in question to a PST file. Take Outlook out of cached mode. Delete the OST file. Put Exchange back into cached mode, then import the misssing mail from the PST file.

JJ
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