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XP Pro TCP/IP missing from protocol list

Hi, I have a client who has given me his laptop because it will not connect to his wirless network.
I brought back to my office to diagnose problem and tried connecting to my AP with the same result. It will see the network but will not connect. I tried putting an ethernet cable directly in to it. Local area connection syas it's connected but with no traffic flow. Went in to the network properties and highlighted the Internet Protocol (TCP/IP) item. The buttons bellow show 'Install' & 'properties' with 'Uninstall' greyed out. If I choose install I only have the protocol optiions of 'Microsoft TCP/IP version 6, Network monitor driver or NWLink IPX/SPX'.
Any ideas on how to re-install the missing TCP/IP Version 4?
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Stev0W
Asked:
Stev0W
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2 Solutions
 
Hilal1924Commented:
Hi

Try this one

http://support.microsoft.com/kb/299357

Hope it works for you ..it should

Best of Luck .. Hilal
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Stev0WAuthor Commented:
Hi Hilal, Thanks for your reply.
Tried the Microsoft fix, but no joy. The Ethernet connection still shows as connected but with no IP info, no iP address no subnet mask or gateway. Doing a ipconfig gives the error message "An internal error occurred. the command is not supported.

Thanks

Steve
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Hilal1924Commented:

Hi Do the following:

Step 1: run sfc /scannow on the affected PC.

If that doesn't work  Your best chances would be to do a recovery by booting via XP media.
Step 1: Boot by XP cd and go to recovery console. Use chkdsk /r
Step: If above fails then repair the OS

Regards and BOL

Hilal
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moorhouselondonCommented:
Go into Control Panel, System, Device Manager.  Remove the device listed in the Network Adaptor category.  Restart the machine and then it should try to automatically reinstall.  Make sure you have the mainboard drivers available when you do this.
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Stev0WAuthor Commented:
Hi, Tried all of the above and still no TCP/IP V4. Decided it was time to re-install.
Thanks for all you help.
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Stev0WAuthor Commented:
Thanks for you help
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