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XP Pro TCP/IP missing from protocol list

Hi, I have a client who has given me his laptop because it will not connect to his wirless network.
I brought back to my office to diagnose problem and tried connecting to my AP with the same result. It will see the network but will not connect. I tried putting an ethernet cable directly in to it. Local area connection syas it's connected but with no traffic flow. Went in to the network properties and highlighted the Internet Protocol (TCP/IP) item. The buttons bellow show 'Install' & 'properties' with 'Uninstall' greyed out. If I choose install I only have the protocol optiions of 'Microsoft TCP/IP version 6, Network monitor driver or NWLink IPX/SPX'.
Any ideas on how to re-install the missing TCP/IP Version 4?

Hilal1924

Hi

Try this one

http://support.microsoft.com/kb/299357

Hope it works for you ..it should

Best of Luck .. Hilal

Stev0W

ASKER

Hi Hilal, Thanks for your reply.
Tried the Microsoft fix, but no joy. The Ethernet connection still shows as connected but with no IP info, no iP address no subnet mask or gateway. Doing a ipconfig gives the error message "An internal error occurred. the command is not supported.

Thanks

Steve

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Hilal1924

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