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Message "Your user rights do not include the use of ..."

Posted on 2009-04-20
Medium Priority
Last Modified: 2012-06-27

I just upgrade my vista to Windows 7 to start making some test.  I got this message went I start a software.

The software is Siemens Step7.  Yes it's clear that the software is not tested on Windows 7 and this message is related to that fact.

But my question is more related to the meaning of the message and the fact that if I hit help in the message box I end up with a message box "Failed to launch help".

This second message box as "AUTAPI" in is title.

So what does the message "Your user rights do not include the use of STEP 7." means?

And in the title of the message box I got "STEP 7 Start (256:131)".  What are those numbers?
Question by:franbel
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Expert Comment

by:Gregg DesElms
ID: 24189968
I suspect that if you posed your question here    http://tinyurl.com/cqvvj6    you'd get a better and faster answer.

Author Comment

ID: 24197971

Thanks for the comment.  As I'm in title to Siemens tech support, I asked them previously to that post.  The respond is : "Our software is not tested and not supported by Windows 7".

But never the least, I still have to find an anwser.

Do anyone as a clue of what that message mean?


Accepted Solution

Gregg DesElms earned 2000 total points
ID: 24198426
Siemens tech support obviously couldn't hear the question anymore once it realized that the OS involved was Win7.  By telling them it was Win7, you gave them permission to stonewall you... to summarily dispose of you, and move on without even considering the issue.  Once they heard Win7, the conversation was over.

But whatever made the error message kick under Windows 7 is quite likely to be much the same thing (or at least in the neighborhood) that would make it kick under Vista.

So, fine...

...ask Siemens tech support what the error message would mean were it Vista (and don't let on like it's hypthetical... make it sound like it's actually happening on Vista).  Then, at the very least, you won't be stonewalled.

The other thing you should ask them for is a table of error message numbers for the software, with a description for each message number explaining what they mean.  They probably have it as a PDF file somewhere.

Call back.  Ask for a supervisor.  Be outraged that you got treated so badly.  Tell 'em that, yeah, you were initially on Win7, but after you got stonewalled you went and tried it on Vista and got the same thing.  And so now you'd like your question answered... this time without getting jerked around.

It's difficult to come into a generalized forum like this and find someone with specialized knowledge of a relatively obscure product.  It's just not a reasonable expectation.  I'm not saying that no one around here has ever used Step 7... but in a place like this it's a heck of a lot more likely that no one has than it is likely that no one has used a Microsoft or Adobe product (and is, therefore, sufficiently familiar therewith that they could provide the kind of answer you seek).  I could be wrong, but I'll bet you'll get your answer better and faster from Siemens.

Plus, the link I gave you wasn't to Siemens tech support.  It was to its forum... where you're likely to encounter other users -- and far more of them -- who are using the software you're using and have quite probably encountered the error you're experiencing.  Again, it probably  matters not whether the error was encountered on Vista or Win7.  It probably means the same thing in either case... so just find someone in that forum who has experienced it and I'll bet you'll be able to put it together.

Author Comment

ID: 24200460

And tanks again

The thing is that the software work just fine in Vista.  And yes I should ask on Siemens forum but at first it's seem so much a Win7 related problem that I start on Expert Exhange first.

Tanks for your time.


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