[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Message "Your user rights do not include the use of ..."

Posted on 2009-04-20
4
Medium Priority
?
2,459 Views
Last Modified: 2012-06-27
Hello

I just upgrade my vista to Windows 7 to start making some test.  I got this message went I start a software.

The software is Siemens Step7.  Yes it's clear that the software is not tested on Windows 7 and this message is related to that fact.

But my question is more related to the meaning of the message and the fact that if I hit help in the message box I end up with a message box "Failed to launch help".

This second message box as "AUTAPI" in is title.

So what does the message "Your user rights do not include the use of STEP 7." means?

And in the title of the message box I got "STEP 7 Start (256:131)".  What are those numbers?
0
Comment
Question by:franbel
  • 2
  • 2
4 Comments
 
LVL 5

Expert Comment

by:Gregg DesElms
ID: 24189968
I suspect that if you posed your question here    http://tinyurl.com/cqvvj6    you'd get a better and faster answer.
0
 

Author Comment

by:franbel
ID: 24197971
Hello

Thanks for the comment.  As I'm in title to Siemens tech support, I asked them previously to that post.  The respond is : "Our software is not tested and not supported by Windows 7".

But never the least, I still have to find an anwser.

Do anyone as a clue of what that message mean?

Thanks
0
 
LVL 5

Accepted Solution

by:
Gregg DesElms earned 2000 total points
ID: 24198426
Siemens tech support obviously couldn't hear the question anymore once it realized that the OS involved was Win7.  By telling them it was Win7, you gave them permission to stonewall you... to summarily dispose of you, and move on without even considering the issue.  Once they heard Win7, the conversation was over.

But whatever made the error message kick under Windows 7 is quite likely to be much the same thing (or at least in the neighborhood) that would make it kick under Vista.

So, fine...

...ask Siemens tech support what the error message would mean were it Vista (and don't let on like it's hypthetical... make it sound like it's actually happening on Vista).  Then, at the very least, you won't be stonewalled.

The other thing you should ask them for is a table of error message numbers for the software, with a description for each message number explaining what they mean.  They probably have it as a PDF file somewhere.

Call back.  Ask for a supervisor.  Be outraged that you got treated so badly.  Tell 'em that, yeah, you were initially on Win7, but after you got stonewalled you went and tried it on Vista and got the same thing.  And so now you'd like your question answered... this time without getting jerked around.

It's difficult to come into a generalized forum like this and find someone with specialized knowledge of a relatively obscure product.  It's just not a reasonable expectation.  I'm not saying that no one around here has ever used Step 7... but in a place like this it's a heck of a lot more likely that no one has than it is likely that no one has used a Microsoft or Adobe product (and is, therefore, sufficiently familiar therewith that they could provide the kind of answer you seek).  I could be wrong, but I'll bet you'll get your answer better and faster from Siemens.

Plus, the link I gave you wasn't to Siemens tech support.  It was to its forum... where you're likely to encounter other users -- and far more of them -- who are using the software you're using and have quite probably encountered the error you're experiencing.  Again, it probably  matters not whether the error was encountered on Vista or Win7.  It probably means the same thing in either case... so just find someone in that forum who has experienced it and I'll bet you'll be able to put it together.
0
 

Author Comment

by:franbel
ID: 24200460
Hello

And tanks again

The thing is that the software work just fine in Vista.  And yes I should ask on Siemens forum but at first it's seem so much a Win7 related problem that I start on Expert Exhange first.

Tanks for your time.

0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…

872 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question