Spooler sub system app has encountered a problem...  error on Windows server 2003

Posted on 2009-04-20
Medium Priority
Last Modified: 2012-05-06

I have a Windows 2003 Terminal services server all up to date with patches etc and all has been fine until recently I started receiving the error, spooler sub system app has encountered a problem and needs to close.  This means I dont have any of my printers available.

I had the same problem on a XP pro PC recently and found this article http://support.microsoft.com/kb/324757 , it solved my PC problems; do you think its safe to use the same steps on my server even though at the end of the article it says that its only applicable to XP Pro and Home users, or can you point me to better advice to follow?


Question by:grsg
  • 2

Assisted Solution

MarcSpencer earned 500 total points
ID: 24184921
Using the commands NET STOP SPOOLER and then NET START SPOOLER, should fix this issue temporarily.

This issue can occur when you have printer redirection enabled on the RDP clients and every man and his dog is redirecting 20 or so printers each.

Try disabling printer redirection and installing the printers required for those users onto the Term Server.

Author Comment

ID: 24184997
Thanks, I'm back onsite tomorrow and will try what your suggesting and will update you then. TA

Accepted Solution

grsg earned 0 total points
ID: 24192456
Thanks, your comment worked, but more importantly gave me the 'heads-up' on printer redirection.  I've since read up on it a little more and understand why this happened, thanks for the advice!

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