Blueface Outgoing Call Decline

Posted on 2009-04-20
Last Modified: 2013-11-12
I have an asterisk server set up with as my voip provider. Everything worked, when suddenly i can receive calls easily, but cannot send any outgoing calls through blueface.

Here are the relevant extracts from the sip and extension configs, and below that is the code of the error.


register => mihailgk:*@


extension incoming:

exten => 323809,1,Answer()
exten => 323809,n,wait(1.5)
exten => 323809,n,Background(silence/1)
exten => 323809,n,Playtones(!950/330,!1400/330,!1800/330,!0/1000,!950/330,!1400/330,!1800/330,!0/1000,!950/330,!1400/330,!1800/330,!0/1000,0)
exten => 323809,n,Set(CALLERID(all)=Seattle Line <${CALLERID(all)}>)
exten => 323809,n,Dial(SIP/500,40)
exten => 323809,n,Hangup()

and outgoing:

exten => _XXXXXXXXXX,1,Dial(SIP/0030${EXTEN}@blueface-mihailgk)
exten => _XXXXXXXXXX,n,Wait(2)
exten => _XXXXXXXXXX,n,Hangup

Connected to Asterisk currently running on Asterisk (pid = 2148)

Verbosity is at least 3

    -- Remote UNIX connection

  == Using SIP RTP CoS mark 5

    -- Executing [2109858803@office:1] Dial("SIP/501-083a9ef8", "SIP/00302109858803@blueface-mihailgk") in new stack

  == Using SIP RTP CoS mark 5

    -- Called 00302109858803@blueface-mihailgk

    -- Got SIP response 603 "Declined" back from

    -- SIP/blueface-mihailgk-083ae5d8 is busy

  == Everyone is busy/congested at this time (1:1/0/0)

    -- Executing [2109858803@office:2] Wait("SIP/501-083a9ef8", "2") in new stack

    -- Executing [2109858803@office:3] Hangup("SIP/501-083a9ef8", "") in new stack

  == Spawn extension (office, 2109858803, 3) exited non-zero on 'SIP/501-083a9ef8'

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Question by:Lambru
    LVL 4

    Accepted Solution

    If your VOIP provider is "a good one" it should not reply with a 603 on any wrong identification (user/pass).

    So I think the trouble comes from the remote dialPlan for instance 0030xxxx is not a correct format (expected) by remote VOIP switch, you may have to make sure blueface knows how to proceed with your called numbers (0030xxx).

    If everything is OK on their side you may start sip debug (in asterisk CLI) and attach the SIP traces in this question.


    Denis DIDIER
    SR20 Service / France


    Author Closing Comment

    Yep the error was in my dialplan. Thanks!

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