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outlook email, showing sent but not being received

Hello, Can send emails to myself but others are not receiving the emails. Also have a gmail account and have no problems with it....
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gotchadog
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gotchadog
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1 Solution
 
Jamie McKillopCommented:
Hello,

What type of mail server are you connectin to?

JJ
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gotchadogAuthor Commented:
Hello JJ,  I use Outlook 2003 and connect to Time Warner... pop-server.san.rr.com and smtp-server.san.rr.com.
I have tried changing port to 587 also  tried selecting use same settings as my incoming...

Thanks, Craig
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Jamie McKillopCommented:
So, you can send email to yourself, and to your gmail account but you are having trouble sending to other addresses?

If that is the case, it could be that your emails are being stopped by the recipient's spam filters. If Outlook is reporting a succesful send, that is the likely case. All you can really do is contact Time Warner tech support and see if they can track your messages on their server.

JJ
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gotchadogAuthor Commented:
But why all of a sudden and to 50+ recipients?
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Jamie McKillopCommented:
That's a good question. Unfortunately, there is no way to know for sure as you have no way to know what happens to those messages once they leave your computer. Time Warner would be able to verify their server received the message from your client and they would be able to tell you whether or not it was successfully delivered to the recipient.

JJ
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gotchadogAuthor Commented:
Hello, I did get on with the re from Time Warner and we did all sorts of things, his comments were everything is fine on their end it must be my computer...BTW 6 months new Gateway with Vista 64
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Gregg DesElmsCommented:
You might want to make sure that your email address hasn't made it onto a public RBL (blocking) list which most ISPs use as one method of blocking traffic from known spammers.

You said the TimeWarner guy said everything was fine... but was he able to receive an email from you?

And have you tried setting-up some free email accounts here and there -- more than just your GMAIL account -- and then sending to them?

Send me an email:  gregg [at] greggdeselms.com  (of course, you know, I'm sure, how to modify that so it's a proper email address... I just didn't want to post my properlly-formatted email address here so that a spambot could harvest it) and let's see what happens.

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Jamie McKillopCommented:
RBLs use IP addresses, not email addresses. Blacklist don't block email addresses because they are easy to forge.

What really needs to happen here is the Time Warner Tech guy needs to have you send a message while he is on the phone with you and verify that is was received by their server. You can also try to send a message to their server through a telnet session. If there are any errors, you will see them here. It will also tell you if the server accepted the message. If you can send a message through telnet to one of the recipients who you couldn't send to through Outllook, you know the problem is with Outlook.

This blog explains how to use telnet to troubleshoot an SMTP connection: http://weblogs.asp.net/owscott/archive/2005/03/15/Troubleshooting-email_2C00_-the-Telnet-way.aspx

JJ
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gotchadogAuthor Commented:
To JJMCK:
OK, I did
What really needs to happen here is the Time Warner Tech guy needs to have you send a message while he is on the phone with you and verify that is was received by their server. ...In other words the rep. had my go on-line to acces my email and then I succesfully sent him emails...So, the problem is with Outlook? Then what, have tried a few items to make Outlook respond, no luck...Just buy Outlook 2007?...Thanks
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Jamie McKillopCommented:
What happens when you try to send a message to one of the 50+ recipeints you say you can't send to? Does Outlook give you an error? Does the message appear in your Sent Items folder?

JJ
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gotchadogAuthor Commented:
Yes, it appears in sent, never gets hung up in Outbox...
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Gregg DesElmsCommented:
TO:  gotchadog
Does your TW account have a web-based interface?

All the email accounts on my servers are accessible via either a desktop computer based email client like Outlook, Windows Mail, etc.; or, alternatively, all have a web-based user interface which can be used if the account holder is on the road and wants to stop-in at a Kinko's or something and quickly check email.  Some of my hosting clients use nothing but the web-based interface; others only use it when they travel and are away from their computer with its copy of Outlook or Windows Mail (or Eudora or whatever it is they use); and still others don't even know they have an optional web interface which they could use in a browser from any machine on the planet.

Does your TW account have that?  And if it does, and you can login to the web-based interface, what happens if you send a message to someone from that interface instead of from Outlook?  Do they get it okay then?  Send me an email that way (and be sure to specify therein that it's coming from the web-based interface).

TO:  jjmck:   RE:  RBL blacklists:  
There are all kinds of blacklists... including those based on email addresses.  Abuse departments which add email addresses to such lists try to be careful not to add forged addresses.  Any experienced Abuse Dept employee can tell, in an instant, looking at a full header, if the address is forged.  If it's not, and it clearly belongs to a spammer, the email address ends-up on one of the email-address-based blacklists.  Your're thinking of the kind of RBL list that just concerns itself with domain names, not so much any individual email addresses derived therefrom.  Many of those are IP based.  But there are many other kinds of blacklists.

SEE:  http://spamlinks.net/filter-bl.htm#email
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gotchadogAuthor Commented:
OK, just sent...thx
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Gregg DesElmsCommented:
Gotchadog:

I just created a test email account for you on one of my servers.  I just sent you an email about it.

It's capble of being used with a desktop computer client like Outlook, or via its optional web-based interface.

All the setup info, and the URL to the option web interface is in the email.

Set up your Outlook to use the account and then sent me (and maybe some of the folks who couldn't get email from you on the TW account) some test emails.  Send yourself some from your GMAIL account, and have your friends do so, too.

Let's, by your using this account, eliminate there being something wacky about your Outlook which could be the problem.  If your Outlook will work with this very generic email account that I just set up for you (one which uses common ports and normal POP3 and SMTP servers with nothing fancy about them), then we'll at least know that your copy of Outlook isn't inherently broken.  There may still be something about how you've got it configured which is causing the problem, but let's at least make sure that your Outlook will work okay with a really simple, vanilla, nuttin' fancy email account like the one I just created for you.
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Gregg DesElmsCommented:
gotchadog wrote:  "OK, just sent...thx"

It's almost exactly a half hour since you sent, and I haven't gotten it.  I presume you meant that you sent from the web-based interface of your TW account, no?  If so, then, no, I haven't, a half hour later, gotten it.  Double-check that you sent it to the right email address:

          gregg [at] greggdeselms.com

Let me know.
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Gregg DesElmsCommented:
Use your GMAIL account (which we know works) to send me your TW email address (the one that's failing) so I can look it up and see if it's in my POP3 server's server-wide (not merely account-wide) spam filter lists.
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Gregg DesElmsCommented:
I've received the following test messages from gotchadog:
  • One from TW webmail interface at 5:37 PM PDT on 4/21/2009.
  • One from GMAIL acct at 6:12 PM PDT on 4/21/2009.
  • One from TW webmail interface at 6:13 PM PDT on 4/21/2009.
  • One from test acct I gave you using Outlook at 6:26 PM PDT on 4/21/2009.
  • One from test acct I gave you using web interface at 6:30 PM PDT on 4/21/2009.
  • One from GMAIL acct at 6:31 PM PDT on 4/21/2009.
Hmmm.  I don't see one from your TW acct using your Outlook.
So, then, the TW account (the account itself... I'm not talking about Outlook) is working... which was the TW tech support guy's point.  If it didn't, your TW account's webmail wouldn't be gettin' it done.
And your Outlook works just fine when you're using it with my SMTP server (which is physically located at the Peak10 data center in Jacksonville, FL) that's hooked to the test account I gave you.  (And of course, the web interface for that same account also works.)
And, of course, your GMAIL works (which doesn't really have anything to do with the problem, but is nice so that you can send me mail from GMAIL telling me that you sent from TW which, because I didn't get it, I know failed)
So, then... that just leaves Outlook when trying to use the RoadRunner (Time Warner) (TW) SMTP server.
Hmm... okay... launch Outlook Express (or Windows Mail, if you're on Vista)... the mail client that came with Windows... and create the TW account (the one that won't work in Outlook) in it.   Consult the TW web site and verify, then re-verify, that you're setting it up properly for the TW SMTP server.  Then send me a test email from that client.  Don't worry if, during Send/Receive, a bunch of email gets pulled into Outlook Express (or Windows Mail, if you're on Vista) which you would have preferred were in Outlook.  Once the testing's over, you can easily just highlight and drag any emails from Outlook Express's (or Windows Mail's) inbox right over into Outlook's inbox.  So don't fret that minor detail.  Just try using Outlook Express (or Windows Mail, if you're on Vista) with the TW account that's failing in Outlook.  Send me test emails, and send some to some of the people whom you said haven't been getting anything from Outlook on that TW account.
Also, did you try to send anything from the TW account's web interface to any of the 50 people who weren't getting anything from Outlook?  And, if so, did they get it okay?
And did you try to send anything to any of those 50 people from the test account I gave you, using Outlook?  And, if so, did they get it okay?
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Gregg DesElmsCommented:
Sorry.  I just re-read the thread and I see you're on 64-bit Vista.  So, then, it's Windows Mail that you'd launch and try at this point.  It may sense that it's not the default email client and ask if it should become it... and, for now, it doesn't really matter how you answer because it's easy to change back to Outlook whenever we're ready.

Still do everything I mentioned in the previous posting...

...but it's starting to look like it's settings in Outlook regarding just the TW acct.  The fact that Outlook worked just fine with the test account I gave you tells us that nothing's inherently wrong with the Outlook program.  And Outlook's obviously not blocked by your firewall (which we know because, again, it worked with the account I gave you; and your port 25 is wide open and working normally thereon).  

And the web interface associated with the TW account works... telling us that the SMTP server is recognizing your account and its credentials... at least when sent from the web interface... which is at least enough to tell us that the TW/RR account itself -- the part in the RoadRunner/TimeWarner data center -- seems to be, just as the RR tech support guy said, working.   There could still be some weird thing about its behavior, which is TW/RR's fault when the SMTP server is accessed by a desktop email client (as opposed to TW/RR's own web interface)... but that's extremely unlikely.  Possible, but unlikely.  Nothing's completely off the table yet... but, again, unlikely.

So... at this point... I'm thinkin' settings within Outlook regarding that TW account... something small... something you may have missed.  But let's not get ahead of ourselves.  Try Windows Mail, just for grins, and let's see where that takes us.  If that works, then we'll at least know that the TW/RR SMTP server is okay when working with desktop email clients... which eliminates the only other thing (as discussed in the immediately previous paragraph) that we haven't verified works okay regarding the TW/RR account itself.  So we really need for Windows Mail to work... which would take us straight back to Outlook 2003 settings, specifically with regard to that TW account.

First things first, though.  Try Windows Mail.  Then we'll go to the next step.
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Gregg DesElmsCommented:
At 8:40 AM PDT on 4/22/2009 I received your test email message on the TW acct sent from your computer's copy of Windows Mail.

So, then, that cinches it.  With that, we know that your TW/RR account is working; that it can receive and process your login credentials from both the TW/RR web interface, and from a desktop computer (or laptop, if that's what one is  using) email client such as Outlook Express, Outlook, Windows Mail, Eudora, Thunderbird, etc..); and that there's nothing on your computer such as a firewall that's blocking the port to the TW/RR SMTP server.

The problem is in Outlook... and by that, again, I don't mean anything inherently wrong with the Outlook program itself.  It obviously works just fine.  I mean settings in Outlook related specifically to the TW/RR account.  It could be as simple as the basic server or login settings, password, login name, etc.  Or it could be a setting that most who use Outlook don't usually mess with... such as port numbers.  I notice in one posting you talked about changing to port 587.  Unless that's the normal, first choice port number that TW/RR suggests, I wouldn't use it.  I don't know TW/RR's settings, but if they're like most other ISPs, then they're port 110 for POP3 and port 25 for SMTP... just like the test account I gave you.

One thing's for sure, though:  You obviously know the settings that TW/RR wants, or you wouldn't have been able to make it work in Windows Mail.  So, for starters, you need to go back through your Outlook settings and make sure they're all the same as whatever you configured into Windows Mail.

Or you could just delete the account in Outlook, and any and every setting therein having anything whatsoever to do with that account...

...and then create a whole new account, from scratch, making sure that all settings are basically as you used in Windows Mail.  Outlook does more, better and cooler stuff than Windows Mail, of course.  But for just getting an email account going, it's pretty much the same as Windows Mail... settings-wise.  Granted, the settings interface is different... but it's much the same.   You should be able to get everything right in Outlook with little problem.  And then Outlook should work.  We know it, as a program, works.  So it's got to be as simple as a TW/RR-specific setting (or settings) that you now have in Outlook.  It has to be.

See if you can delete and then recreate the TW/RR acct in Outlook.  After you've deleted it, but before you recreate it, look around in Outlook... at everything... at filters... at anything and everything, and make sure that you didn't set something up... anything... related to that account which might possibly goof-up its ability to work in Outlook.  

Think back on what was going on with you on that computer at (or shortly before) Outlook using the TW/RR account stopped working.  Did you add a new spam filtering plug-in?  Did you add... well... any new plug-ins?  Did you add some kind of bulk mailing list software (I notice you're in the Real Estate business, so that's why I mention that) or something which could, somehow, have weirdly (and seemingly indirectly) affected something in Outlook?  How 'bout some kind of really cool Real Estate something-or-another program that does whatever, and hooks directly into, or somehow uses, Outlook?  Anything like that?  Think.

There's also the possibility of a macro-related issue; and, if so, it could very well be an exploit... a so-called macro virus of some kind which infected your copy of Outlook.  And the only reason that it's only affecting the RR/TW account (and not also the test acct I gave you) is because the RR/TW acct is the only acct you had in Outlook at the time of the infection; or, if it wasn't, then perhaps only that acct is affected because the infection came in attached to an email opened in that account.  

If you're on the Internet long enough -- and especially if you hang around on open source, or Linux-loving, or pro-Firefox/anti-IE, pro-Mac web sites -- you cannot escape reading how terrible Microsoft is, and how buggy is its OS and all of its apps... particularly Office.  And people make fun Microsoft for releasing so many security updates and ask why the OS wasn't secure in the first place... yadda, yadda, yadda.   Well, at the very forefront of the overall security argument and/or debate with regard to Microsoft -- the piece of it that is so often involved in Internet-based security breaches -- are the pieces of the Microsoft product line which communicate in one way or another out over the Internet... IE, Windows Mail (or Outlook Express on older OS's) and, of course, Outlook.  And Outlook more than Outlook Express or Windows Mail because of its sophisticated macro capability.  And that capability is routinely utilized by virus writers... hence the reason Outlook's macro capability is turned off, be default, by Microsoft.

However, a real estate program (or many other kinds of industry-specific programs) which hook-in to Outlook often do it via macros... and so as part of their installation, Outlook's macro capability may have been turned on.

Then, when next you received an email which contained an attached file which was infected by a macro virus, voila!, since your Outlook's macro capability was turned on, said macro virus ran...

...and may have somehow disabled the TW/RR account.

This is all speculation, you understand.  I'm just explaining how it can happen.  What's actually happening on your machine could be completely different.

But those are the things about which you should be thinking; and hints to ways that you can maybe figure out what's going on.

Delete the TW/RR acct.  Search around in Outlook and make sure things within it are all pretty much the way they were when Outlook was first installed on your machine (as best you can).  Then re-create the TW/RR account in Outlook.  Then send me a test email and let's see what happens.

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gotchadogAuthor Commented:
Timely accurate helpful...Thanks
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Gregg DesElmsCommented:
Yeah... but... what was the problem, exactly?  What, precisely, fixed it?
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