Timeout (30000 miliseconds) waiting for the symantec password validation service to connect   for more information, see help and support center at

Posted on 2009-04-20
Last Modified: 2012-08-13
Timeout (30000 miliseconds) waiting for the symantec password
validation service to connect
for more information, see help and support center at

in fact earlier i was having problem with the windows time service which was automatically disabled.
so i enable it afterwards i see that am having this new problem and my help and support service does not figure in the service as well as not available in the registry.

i cant use help and support service since saying helpctr.exe is not available and cant locate despite its in the c:\windwos\pchealth and so on folders
Question by:ljreddi
    LVL 16

    Accepted Solution

    I suggest that you download Microsoft Malicious Software Removal Tool to scan your PC:

    And also, do a quick scan with MalwareBytes Anti-Malware available from:

    Let me know, how it goes.

    Author Comment

    its on the server 2003

    its a very critical server its the file server

    hope nothing goes wrong
    LVL 16

    Expert Comment

    The Microsoft Malicious Software Removal tool will run on Windows 2003 server as well. There is nothing to worry, but we need to know what is causing the services to be turned off. Without much information, I can't exactly diagnose what is present on your system and this is why I suggested those scans. They might reveal more information.

    Author Comment

    ok will try it tomorrow as its already late here

    u will b online for me to send it to u
    LVL 16

    Expert Comment

    Please feel free to attach any logs with the next post. I should be around, if not then another expert will help you out.


    Author Closing Comment

    well it was related to a hardware incompatibility

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