ActiveSync error code 0X86000108

Posted on 2009-04-20
Last Modified: 2013-12-05

We are running a basic front-end Exchange 2003 on server 2003 with a back end Exchange 2003 on server 2003. We have roughly 25 Treo 700xw's (mobile 5) and a few HTC Touch Pro's (mobile 6). 3 users have just started experiencing the ActiveSync error code of 0X86000108. Doesn't matter if they are on the Treo or HTC as both will fail for that particular user.

Things that I've already tried, (NOT in chronological order)
-Soft reset of the device, doesn't help.
-Delete Exchange server out of ActiveSync and re-add, works great for about a day.
-Rebooted Exchange server, no help.
-Write permissions changed to the %Temp% folder on the mailbox server, no help.
-Tried syncing without selecting calendar, doesn't help.
-Tried syncing without selecting tasks, doesn't help.
-Tried syncing without selecting contacts, doesn't help.
-Tried syncing without selecting email, works great.

So with that I've come to the assumed conclusion that it's email causing the issue. I've taken one user and moved all items to a .PST. This worked for about a week, now the issue is back.

Could this possibly be corrupt items that were in the inbox that have come back or new corrupt items that arrived? If so how would I go about finding what items are corrupt?

I'm willing to try anything here.

Question by:WesterraCU
    LVL 1

    Expert Comment

    in my case
    · Active Sync was working for New users but not for Existing users.
    · Collected LDP dumps for both users ( Working and non working user)
    · Compared & found the difference as:
    · Test User is part of different mailbox Store & non working user is part of
    another. Also non working user is member of multiple groups.
    · Moved non working user mailbox to working users mailbox store.
    · Compared the SMTP Address of non-working user. The Left Hand Side(LHS) and Right
    Hand Side(RHS) of the users primary SMTP address are
    both different from the SMTP address based on the default recipient policy.
    · Removed additional SMTP address & made the default SMTP address as in
    default recipient address.
    · Active Sync started working after making users primary SMTP address same
    based on default recipient policy

    Author Comment

    All users are on the same mailbox store. We just went through an AD migration from 2000 to 2008 in doing so a new Exchange environment was built and all users now have the default recipient policy generated SMTP address.

    So in a really all users at this point are new on the new domain.

    Thanks so much for your comment.
    LVL 1

    Accepted Solution

    there is a hotfix available for this issue please check this
    get the hotfix from microsoft tech support.

    Author Comment

    Finally got this change approved and will be applying the hotfix tonight. I will test for a few days and will report back with my findings.

    Thanks much,

    Author Closing Comment

    This continues to be an intermittent issue for a few users however was resolved by this hotfix for a few others.

    Featured Post

    Highfive Gives IT Their Time Back

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Join & Write a Comment

    You should read OS supplied guidelines before developing. I can't stress that enough. The guidelines will help you understand the reasons mobile app developers do what they do.  Apple is very particular when they review appstore submissions.
    ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
    The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
    With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

    729 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now