gocalla
asked on
Install update & Device Manager
When I go to install current windows updates the device manager window pops up along with another window that says "The origianal drivers are stored in the c:\HP\Drivers\Display folder. Please install the driver through the device manager."
There is no device that stands out as needing attention. I tried updating the the display adapters Sis 760 and NVIDIA GeForce FX 5200 to no avail. Any ideas?
There is no device that stands out as needing attention. I tried updating the the display adapters Sis 760 and NVIDIA GeForce FX 5200 to no avail. Any ideas?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
In the registry for "c:\HP\Drivers\Display" I found 11 entries. Most of them referred to "install.exe" or "AddDevicePath.exe". The entries were in HKey_Current_User, HKey_Local_Machine, and HKey_User. Will deleting these entries possibly solve my problem?
ASKER
My computer is a Compaq Presario SR1308OM.
There are no update utilities running in the background & there are no HP protect tools in Add/Remove Programs.
I did have to reinstall my HP Officejet 5500, but it didn't change the problem. I did try to update the default monitor driver by pointing it to the HP Display folder but the driver was rejected by the wizard.
I switched the monitor from onboard to a pci video card, but no help there either.
Any other possible solutions?
There are no update utilities running in the background & there are no HP protect tools in Add/Remove Programs.
I did have to reinstall my HP Officejet 5500, but it didn't change the problem. I did try to update the default monitor driver by pointing it to the HP Display folder but the driver was rejected by the wizard.
I switched the monitor from onboard to a pci video card, but no help there either.
Any other possible solutions?
Hope this helps. :)