BackUp / Disaster Recovery Solutions for MSPs

Posted on 2009-04-20
Last Modified: 2013-11-14
We are a small consulting firm, getting into the managed services business model. We are looking to get away from the traditional, in-house tape backup and offer a complete backup and DR solution. Relying on customers to take a media offsite and then hoping that this one tape is viable for a restore, takes a lot of finger crossing.

We are looking into a backup solution that would serve as an on/offsite BUDR solution. We've come across a couple of partnership services, like ZenithInfoTech and Datto Backup. I've also looked into doing this ourselves with just purchasing the hardware and software and using an offsite backup service.

Aside from these options, we wanted to see if there are other solutions that could fit our model. We do not have a "NOC" setup, to house our own storage server and handle the backups/replications. I believe we want to offer a service with as using little capital as possibly, but not completely ruling out this option.

Just looking for feedback on either services I mentioned (or haven't mentioned) or if setting up our own NOC with software would be the best alternative.

We primarily deal with Microsoft Servers.

Thanks, Tony
Question by:tdkim1
    LVL 9

    Accepted Solution

    adding to the software and hardware if you are planning to go with replication over WAN then i would suggest to go with XOsoft which can solve your needs

    Otherwise the best available software i can think of is Backup exec and Acronis.

    hope this helps
    LVL 5

    Assisted Solution

    most enterprise backup programs will offer an agent that compresses the data for a WAN backup, which is where you'd want to start.  however, compressing data will not be enough in many of your customers' cases since the quantity of backup coupled with their WAN link performance may not fly.  consider de-duplication technologies which can greatly reduce the amount of data you send over the wan and store on your disks at your suedo-NOC.  comvault and symantec's netbackup offer de-duplication, but i'm sure others do as well.  don't forget that you'll also want to be doing this all over a secure connection like a vpn.  a site to site vpn configuration may be  preferable.  
    LVL 4

    Author Comment

    Thanks for the info.  In all likelihood, we won't be doing our own setup.  I think we'll be aiming more towards reselling services.

    Anyone have experience with Zenith or Datto products?  Good or bad?

    LVL 13

    Assisted Solution

    I think doing your own setup with something like BE would be a bad idea anyway as customers will want to know their data is secure so will need strong levels of encryption which they control the keys for - something that BE etc cant offer

    The best product I've seen offered for this kind of thing is Assigra
    LVL 10

    Assisted Solution

    You want to offer backup services for multiple clients.
    You want to get their data from their networks to your local network where you then back it up to tape.

    Install Doubletake on each remote client server that you want to backup.
    Install Doubetake on your local backup server.
    Doubletake syncs the remote data to your local backup server.
    You can have multiple remote clients syncing to the same local Doubletake server.
    Only copies the data that has changed at the block level.
    You can even offer the HIgh Availability Failover feature to your clients for disaster recovery.

    There are companies out there that use this model for what you are trying to do.
    Symantec Backup Exec is your bet for local backup to tape.

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