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converting act 2007 contacts to a csv file and importing them into outlook 2007 contacts

Posted on 2009-04-20
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Last Modified: 2012-05-06
I have followed all the steps on the sage site and could not get it to finish with a translator error so i found how to name a range and outlook accepted the csv file.  I come to the map custom fields screen and all the fields from the csv file are messed up and not like the sagesoftwareonline.com page.  I cant neatly map the custom fields? all i see are commas and some of the fields.  If i try to map them all the fields come from the left to one on the right.  so i didnt finish the conversion. Is there any easier way of moving just his contacts from act to outlook for a one time move?  should i upgrade to act 2009 then move them? Would that be easier? thanks.
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Question by:Inbox360
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Expert Comment

by:Mike Lazarus
ID: 24191690
I assume you tried this:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=17578

If it failed at any point... at what point did it fail and what was the exact error?
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Author Comment

by:Inbox360
ID: 24200362
yes and when i get to the map custom fields section, on the right is all commas and not neat laid out info like shown in the picture.  I havent tried moving it because i couldnt link the fields from left to right correctly so i dont know how to proceed?
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Expert Comment

by:Mike Lazarus
ID: 24200446
This is in the Outlook import area?

Which side were all commas?
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 24233702
If it's on the right, have you tried clicking Default Map first?
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Author Comment

by:Inbox360
ID: 24253103
the left side was all commas and yes it was in outlook import area.  the left side had data in it but every line is commas and then data that is all messed up and not whats like in the picture.  i exported it to excel and still has all commas in every line. is that correct, how can i get it to import correctly? thanks
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Accepted Solution

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Mike Lazarus earned 1500 total points
ID: 24256834
Did you open the CSV in Excel?
Is it all commas there?

BTW: Above you said it was the right side, now you're saying left... can you confirm which it is?
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Author Comment

by:Inbox360
ID: 24442932
we gave up
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Expert Comment

by:Mike Lazarus
ID: 24443012
If it's important, you could try exporting with itExport - http://www.glcomputing.com.au/main/64/1
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