Opening PDF from website crashes IE7, IE8, and FF

Posted on 2009-04-20
Last Modified: 2013-12-08
A user has a new Dell laptop with XP SP3, Adobe 9.1, and IE7. Every time he opens a PDF link from a website (I tried multiple websites and files), it crashes whatever browser he uses.

I uninstalled and reinstalled Adobe Reader, disabled add-ons. installed IE8, reset all IE settings, did all Windows updates, and installed Firefox 3.0.8.

Event log shows EventID: 1000 and Source: Application Error when crashing from IE8.

Any ideas would be greatly appreciated!
Question by:mmmfg
    LVL 97

    Accepted Solution

    Hello mmmfg,

    In Reader preferences, set the option to NOT open file in browser.  Reader will then open the file.

    Hope this helps!
    LVL 18

    Expert Comment

    Can he just right click on link and save as to desktop?
    LVL 97

    Expert Comment


    If no joy, try this troubleshooter
    LVL 1

    Author Comment

    @ war1: Opening with Reader is an acceptable workaround. It would be nice for it to integrate into the web browser, but opening with reader will work.

    @ Philip_Spark: He can just save it to the desktop then open it without errors, but a single click and automatic opening is preferred.

    Thanks for the comments!

    Expert Comment

    Unchecking the display in browser option worked for me.  Thank you!
    LVL 1

    Expert Comment

    Where is the "display in browser" option checkbox?  I'm having this problem as well and don't want PDFs displayed inside IE8 anymore.

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