New user can't get outside emails on SBS2008 Excange 2007

Internal mail is working and he can send out external emails. He is not getting external emails.
I do not know how to use the new tracking tool in Exchange 2007 yet. I tried and couldn't figure it out. If that is what you recommend could you please give some direction on how to use the tool. Or should I use an external resource to use there tracking tool?
All other users can get outside email.
calitechAsked:
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dj_relentlessConnect With a Mentor Commented:
smtpdiag tool will do it all the telnet steps for you
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dj_relentlessCommented:
You should just send him a mail from an external source and see if it bounces back. Are you using any smarthost? and has exch populated his external smtp address.
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Hardeep_SalujaCommented:
find out what error does the outside user gets when he sends email to this user?
check filtering in exchange..
is this user's account blocked or filtered on ur spam software?
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calitechAuthor Commented:
No error message yet after 2 hours. So it must be going somewhere.
The only weird thing was the email address for this new user didn't have the domain.local email. It only had the smtp address. I  manually created the domain.local address and still nothing.
No filters setup. I disabled the anti-spam in exchange 2007 a while back after I installed it and found that it was filtering.
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dj_relentlessCommented:
Alright use the message tracker and see if the email entered the mail server. From the console go to toolbox, messsage tracking. Tell it not to update and don't participate in the ms thingy. Next screen will ask for similar things to what exch 2003 tracking did. All you need to put in is the recipient and server, and confirm the time frame. If it finds the message mark it and click next again, it will autopopulate the rest, click next and it will show you what the events were, if it hit the server you'll see it.

if this doesn't bring any joy you could use the microsoft tool smtpdiag to see if your server is even accepting the mail address.

Although it's odd that the recipient policy didn't apply to the account, this could indicate an issue.

So just confirming you don't have any sort of mail gateway sitting in front of the exch box that mail passes through first?

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calitechAuthor Commented:
What do I put for the eventID? I don't want it on Receive because he never received it.
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dj_relentlessCommented:
The receive id isn't for the user, it's for the transport provider so you can leave it.
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calitechAuthor Commented:
ok. no outside emails from this test. I will use the smtpdiag tool.
and no there is no mail gateway filter in place.
what are the telnet steps to troubleshoot?
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calitechAuthor Commented:
Thanks, I called the hosting company and it was an issue with there site. I have to let them know when I create a new user for there filters.
Thanks
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calitechAuthor Commented:
Thanks, you a real DJ?
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