Exchange server down

Posted on 2009-04-20
Last Modified: 2012-05-06
Ok I have a real system crash on my hands. Customer said he had a power outage. When the server canme back up the Information store on Exchange 2003 would not start. He has been doing backups using NT backup but only did the Information store not the Exchange directory. All the Exchange services will start but the Database will not mount. I get these errors in the event log:

Information Store (5460) First Storage Group: Database D:\Program Files\Exchsrvr\MDBDATA\priv1.edb requires logfiles 529-529 in order to recover successfully. Recovery could only locate logfiles starting at 535.

Error 0xfffffde1 starting Storage Group /DC=local/DC=RbAKnoxville/CN=Configuration/CN=Services/CN=Microsoft Microsoft Exchange Information Store.
Storage Group - Initialization of Jet failed.

I have tried restoring from NT backup but the event logs keep telling me log files are missing. Is there a procedure for recovering from something like this? how about eseutil?
Question by:joshrosen
    LVL 95

    Expert Comment

    by:Lee W, MVP
    Review your event logs - what event IDs are coming up - and their sources?
    LVL 95

    Expert Comment

    by:Lee W, MVP
    Also, please post screen shots if possible.
    LVL 65

    Accepted Solution

    That was probably the log file in use when the server failed.
    Start with this KB article:
    Specifically resolution 3.


    Author Comment

    Event ID 9518:

    Error 0xfffffb40 starting Storage Group /DC=local/DC=RbAKnoxville/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=RBAKNOXVILLE/CN=Administrative Groups/CN=first administrative group/CN=Servers/CN=SBS/CN=InformationStore/CN=First Storage Group on the Microsoft Exchange Information Store.
    Storage Group - Initialization of Jet failed.

    Event 454:

    Information Store (5460) First Storage Group: Database recovery/restore failed with unexpected error -1216.

    Then after trying a eseutil /r event ID 494:

    Information Store (5460) First Storage Group: Database recovery failed with error -1216 because it encountered references to a database, 'D:\Program Files\Exchsrvr\MDBDATA\priv1.edb', which is no longer present. The database was not brought to a Clean Shutdown state before it was removed (or possibly moved or renamed). The database engine will not permit recovery to complete for this instance until the missing database is re-instated. If the database is truly no longer available and no longer required, procedures for recovering from this error are available in the Microsoft Knowledge Base or by following the "more information" link at the bottom of this message.

    LVL 65

    Expert Comment

    The obvious question has to be, does that file exist?


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