Outlook 2007

Posted on 2009-04-20
Last Modified: 2012-05-06
I have outlook 2007 and my OS is Windows XP Prof.  I connect to the internet using a verizon DSL modem.  I also use MSN email and because of this I was advised by Microsoft support to install an Add in that would facilitate the downloading of msn emails to my outlook.  But of late Oulook has been crashing and whenever I load I get a message that the data file did not close properly and it is repairing.......
And sometimes it takes for ever while sometimes it load soon after.  
Why is outlook doing this and is there any updates that i should be installing in order to make it more stable? thanks.
Question by:jegajothy
    LVL 47

    Expert Comment

    Check you have SP1 installed:

    Also check for the Adobe 6 or SnagIt Add-In and siable it, as this is a known issue with it:

    Disable add-ins. If you have Adobe Acrobat 6 installed, disable it's add-in first. SnagIt's addin will also crash Outlook. If Outlook crashes when you attempt to disable the addins, you'll need to edit the registry. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins and change the load behavior for Acrobat, SnagIt or other non-Microsoft add-ins to 0.

    Author Comment

    i already have SP 3 installed, must I still install Sp1?
    LVL 47

    Accepted Solution

    "i already have SP 3 installed"

    Are you talking about Windows XP SP3?
    If so, this is for the Operating System

    SP1 is an additional update for Office 2007.

    Or do you have Office 2003 and Office 2007 Installed or a Mix of the Office suites?
    If you have a mix of 2003 and 2007 Office applications, you need to be sure you have both of the latest Service Packs for both Office Suites.
    However, in my professional opinion, I would choose to only have Office 2003 or 2007 installed as mixed suites can cause issues and headaches as you would then have twice as many updates you need to apply when they come out and when issues crop up you have two office suites to troubleshoot, not just one.

    Author Closing Comment

    I think there is a mix and match of 2003 and 2007.  Will resolve this. Thanks.

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