Hello everyone! We are having a problem with a 2000 exchange server mounting the information store. The wierd part is... all the exchange services are running on the server. If I open system manager > Administrative Groups > Domain > Servers > SERVERNAME > First Storage Group. I receive the following error message.
The Action could not be completed because the Microsoft Exchange Information Store service is unavailable. Be sure the service is running and you have network connectivity to the Microsoft Exchange Server compuer.
Operation: Retrieving mount information
Exchange System Manager
Also If you try to right click to mount the databases in system manager after the error the options for mounting the databases are grayed out.
If I check event viewer I see the following events
Initialization of External interface MAPIRPC failed; Error ecRpcListen
Information Store (2984) Database recovery failed with error -1216 because it encountered references to a database
Information Store (2984) Database recovery/restore failed with unexpected error -1216
Error 0xfffffb40 starting Storage Group
We have tried the following: EseUtil /P running the .EDB files. Running Eseutil /D for defragging the database.
Also I read somewhere on a forum that someone solved this issue using the isinteg command
I try running the following on exchange 2000
isinteg -s server1 -fix -test alltests
But I receive an error that says "Error: unable to get databases status from server. The reason could be either wrong server name or networking problems." I have searched this as well and I have seen that if you don't have the Information Store service up and running you can get this error. Unfortunatly I have tried it both running and stopped and I still get the error. Any help would be greatly appreciated! Thanks