Backup using HP Backup Express always failed

Posted on 2009-04-20
Last Modified: 2012-05-06
This is using HP DAT 160 external USB tape drive. The backup software is HP Backup Protector Express 3.50 SP2. There are Daily backup and Weekly backup schedules. Daily backup is differential while weekly backup is full backup.

The problem is daily backup is working fine. While weekly backup mostly end up failed with the error message as shown:

        Error 1040: No device specified or all devices are now offline

What is the root cause?
Question by:Balack

    Author Comment

    Pls see the attached document for details.
    LVL 28

    Expert Comment

    In the definition of the Weekly job, in the Device/Media section, please make sure that the USB tape drive is selected as a device.

    Since this job seems to have been running for over 2 days, you may also have a problem where the correct media was not available. Do you have a rotation set up in the weekly jobs? Rotations are particularly picky about what media they want to write to.
    What was the path to the media you used last Friday? i.e Home/Admin/...
    What is the media path you have defined in the Device/Media section of the job definition.

    Author Comment

    Hi honmapog,

    Confirm USB tap drive is selected in the Device/Media section, in all daily and weekly jobs.

    Path for the week1 is: Home\Admin\Week1\Rotation Media\Weekly Rotation Media\1st week of the month.

    Path for the week2 is: Home\Admin\Week2\Rotation Media\Weekly Rotation Media\1st week of the month.

    Path for the week3 is: Home\Admin\Week3\Rotation Media\Weekly Rotation Media\1st week of the month.

    Path for the week4 is: Home\Admin\Week4\Rotation Media\Weekly Rotation Media\1st week of the month.


    Author Comment

    hi honmapog,

    BTW, weekly 2 and weekly3 failed
    LVL 28

    Accepted Solution

    OK - so you do have a rotation.
    Edit your job definition and go to the Schedule section. When you see the calendar, and you click on a certain day for which you do a weekly backup, you'll see the path where HP Backup Express expects to find the media as a text string below the calendar. Make sure the media for that day is really located in that path.

    It is for example possible that the media for week 2 should have been located in Home\Admin\Week2\Rotation Media\Weekly Rotation Media\2nd week of the month for example.

    But do check the paths using the method I described in the first paragraph.

    Author Comment

    Hi Honmapog,

    Pls keep me some time to try it out, and then update you...

    Featured Post

    Live: Real-Time Solutions, Start Here

    Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

    Join & Write a Comment

    A quick step-by-step overview of installing and configuring Carbonite Server Backup.
    Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
    This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…
    This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

    755 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now