Set Password and Lock Handheld

Posted on 2009-04-21
Last Modified: 2012-08-13
Hi All,

I needed to stop a user using their blackberry and instead of "erase data and disable hand held" i chose "Set Password and Lock Handheld"

I tested it on my own device first and got the desired result, a blackberry that they cannot log into. A dialog is shown asking Unlock, make an emergency call.

The problem is now the device (mine) prompts me every time to enter the password - i guess i assumed that the password was a one time deal.

BES version and my question is how do I make the blackberry stop asking for the password now?


Question by:AI-SYD
    1 Comment
    LVL 26

    Accepted Solution

    Hi, to remove the password it has to be done manually on the device.  On new devices this is done via Options > Password > Change Password to Disabled.  On older devices it is done via Options > Security Options > General Settings > Change Password to Disabled.

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