Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


AOL address book not showing up on new install

Posted on 2009-04-21
Medium Priority
Last Modified: 2013-12-07
i have a user who's pc crashed. so i installed a new hdd and reloaded windows xp. he requested aol. i installed it and the address book is missing, it is still on the aol server, we can access it through mail.aol.ocm, it is also on his laptop. but on the pc it will nto show up, when he called aol tech support they instructed him to uninstall aol and reinstall a diff version, he did this 4 times and the address book is still empty. we are behind a firewall here, but i have another pc on my network behind the same firewall that accesses the address book fine. aol is trying to blame my network instead of thier crappy software. I also found an article onlone that instructed me to delete two .abX files and then sign in again i did this and it did not help
Question by:cfischer225
LVL 30

Expert Comment

ID: 24194464
Just curious... I saw the same article you referred to and it says after deleting the .abi and .aby files to sign in as guest, sign off, then sign in as the correct profile.

Did you follow this procedure exactly??

Accepted Solution

cfischer225 earned 0 total points
ID: 24194557
followed it exactly, then when i signed back on and did a search for the files, they had not been recreated

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you are a web developer, you would be aware of the <iframe> tag in HTML. The <iframe> stands for inline frame and is used to embed another document within the current HTML document. The embedded document could be even another website.
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…
Suggested Courses
Course of the Month11 days, 22 hours left to enroll

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question