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Outlook 2007 problems attaching files...

I've got an XP machine running office 2007 which started having Outlook problems the other day. When you start a new message everything is fine until you click on the Insert Tab, then Attach File. You get the browse window and can click on the file to attach, but then Outlook freezes up. You can how ever drag an attachment onto the email with no problems at all, just when using the attach file command. I've run the (Office Diagnostics, and the office repair from the original install folder) both show no errors and complete fine.

All other programs seem to be running fine on this computer.

Any ideas?


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Ultrabrowser
Asked:
Ultrabrowser
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1 Solution
 
heichersCommented:
A couple of questions...

First, have you applied any service packs and other updates yet?

Second, have you tried similar actions in other Office 2007 products (like inserting an image into Word, etc.)?
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UltrabrowserAuthor Commented:
I just tried inserting an image into word and it works fine, same with power point. Office 2007 is running on SP1 and the computer has SP3 applied to it.

Thank you....



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heichersCommented:
Also, as an afterthought, try doing what you're doing by starting Outlook in safe mode...

Here's info on how to do that...

http://office.microsoft.com/en-us/outlook/HP101407921033.aspx

If you are able to do that, likely you have a COM Add-on or Exchange Client Extension interfering.  In that case, you can disable the problem ones under Tools > Trust Center > Add-Ins.
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UltrabrowserAuthor Commented:
I tried in safe mode and unchecked all of the add-ons with no luck there either...
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heichersCommented:
Here's another question...

Do you have any mapped drives on your computer that you aren't using, or aren't connected, at the moment?  If so, can you try to disconnect them and try to attach?

In researching the issue, I came across another experts exchange article.  You may want to read the Accepted Solution.

http://www.experts-exchange.com/Microsoft/Applications/Q_23478150.html
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war1Commented:
Hello Ultrabrowser,

The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\xxxxxxxx

Outlook Temp Cleaner to find and clean OLK folder
http://www.howto-outlook.com/products/outlooktempcleaner.htm
OR
Batch file to clean OLK folder
http://www.howto-outlook.com/products/outlooktempcleaner.htm


Hope this helps!
war1
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UltrabrowserAuthor Commented:
I think i may have figured out the problem...Not the fix yet but the cause.

When i open outlook 2007 and start a new message everything is fine until i hit the insert tab, then attach file button. I just noticed that when i hit attach file the AcroRD32Info.exe process starts then outlook locks up. If i kill the AcroRD32Info.exe process (Which is using 25mb of RAM) outlook will attach the file and work with out anymore problems.

Now to find out why AcroRD32Info.exe is starting when i attach a file...?


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heichersCommented:
What version of Acrobat Reader do you have?
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UltrabrowserAuthor Commented:
Acrobat 9....

I figured out a workaround for it....:)

Went in to program files\Adobe\Reader....etc and found the (Prefetcher) AcroRD32info.exe and just renamed it to AcroRD32Info.exe.OLD and now Outlook is running like a champ...


Thanks for the help
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