E-mail being received up to 18 hours after it was sent
Posted on 2009-04-21
Over the past few days, users have made comments on e-mails which have been delivered to them, but the 'sent' date and time are from the previous day. I have 2 examples:
1 - sent 20/04/2009 @ 17:15. Received - 21/04/2009 @ 11:18
2 - sent 20/04/2009 @ 16:31. Received - 21/04/2009 @ 14:31
I have run searches on Surfcontrol E-mail filter and they're shown as being received on the times that we received them.
Do you know of any issues which would cause this? It only happens a handful of times per month, but I want to find out if it's a problem our end or if it's externally with the senders.
I don't think it's our server as the e-mail filter is running fine and if any messages are isolated, I have to release them from the queue before a user gets them.
I'd appreciate any comments, ad if any of you have experienced this in the past.
Thanks in advance!