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windows XP Home Ipconfig

I am working on a computer that has windows XP home that will not connect to the network, if I run IPconfig I get the following error An internal error occured, this request is not supported, unable to query host name.  I checked to make sure that the machine name and the registry keys match, I copied a new TCPIP.sys file to the machine.  I ran stinger to check for virus and found 1 trojan horse....any more IDEAS.  I have looked at information on Experts-Exchange as well as googled the error but so far no luck in correcting this issue, All help will be greatly appreciated.
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bgardner1
Asked:
bgardner1
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2 Solutions
 
jss1199Commented:
from a command prompt, run the below command to reset the Windows XP TCP stack and restart.  Run IPconfig once the system is back up and advise.

netsh int ip reset c:\resetlog.txt

Regards,
jss1199
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bgardner1Author Commented:
command ran OK same error when running IP config
 
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jss1199Commented:
If this did not work, and the devices are enabled and have no issues noted in device manager, your fastest solution would be to run a repair install.
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bgardner1Author Commented:
Thanks will do
 
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JonveeCommented:

If you haven't yet started the repair install, i would be inclined to first run a couple more anti-Malware and anti-virus scans, as follows >>

Download and update Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php
When updated, reboot into Safe Mode by selecting F8 at bootup & run a scan.
Tutorial available, if you require >
http://www.bleepingcomputer.com/forums/lofiversion/index.php/t169669.html

Then Trend Micro's free online virus scanner:            
http://housecall.trendmicro.com/uk/

Also try the Kaspersky free online virus scanner which is a good way to find out if you have any viruses or spyware without having to uninstall your existing antivirus software>
http://www.kaspersky.co.uk/virusscanner
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bgardner1Author Commented:
I ran everything I could ,,,,had to reinstall from scratch
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JonveeCommented:
Ok, thanks for informing us.
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