How to finally stop Outlook errors, it's been reoccuring for months, several EE questions.
Posted on 2009-04-21
Hi everyone, I'd really appreciate some input as I'm losing my mind trying to troubleshoot this issue for a client. I have a client who runs Outlook 2003. About 4 months ago they got the first major error message that was preventing them from doing a send and recieve. You could not even do an export of the data, it would give an "out of memory" error even though the machine was fine, plenty of RAM, etc. We ended up making a new PST file and copying and pasting essential messages and exporting everything else to a .CSV file because like I said, it would give the out of memory error when trying to export to a PST.
Fast forward a few months, the problem comes back . . . I started a second thread on EE and tried everything and low and behold, what ends up fixing it was installing the latest service pack for Office 2003?!?!?!??! That fixed the problem for a few days.
Now, the problem is back again with two different messages. For two weeks now the client gets one of two messages when doing a "send and recieve" within Outlook. They either get "0x800CC13" or "0x800CC01B" and cannot do a send/recieve. THE ODD THING IS THIS IS NOT ALWAYS THE CASE. SOMETIMES OUTLOOK SENDS AND RECIEVES FINE AND SOMETIMES IT GIVES THESE ERRORS.
I would assume if the PST file was corrupted this would come up all the time. Could the Outlook program itself be corrupted? The only third party variable I can come up with is the client does have a Blackberry they are syncing up to it. Could the blackberry be transfering over corrupted data? I'm at a loss here and the client is not happy as this has been happening on and off for months and I'm trying to find a long term fix.
I'd appreciate any and all help! I think the main factor that is puzzling to me is that the error is "on and off" . . . it doesn't ALWAYS do it.