Problem with laptop External Display

Posted on 2009-04-21
Last Modified: 2012-05-06
I have a laptop it is a LG E500. Like all laptops it has a VGA connector on the side. If I hook a projector up to the laptop and boot I can see the BIOS screen the the start up of XP. After the screen goes to a light blue color the external display shuts down. Once windows is up and running there is no way that I can find to turn the display to the projector back on. The laptop is supposed to toggle to the External display with a Function F3 but I cannot re-enable the signal to the VGA out. I had thought of phoning LG as the laptop is still under warranty, however, I figured that they would say because it works at the beginning then it is a software issue.

Is there a troubleshooting process that I can follow totest and/or repair this? The OS is XP Pro SP3.
Question by:LostInWindows
    LVL 7

    Expert Comment

    First thing I always point to is that external display toggle, and would've suggested that. Does *anything* happen after you press it once?
    Maybe, try pressing it, then go into display properties (r-click on desktop > properties > settings) and see if there's another monitor you can enable.
    LVL 1

    Author Comment

    I have tried holding down the Function key, Pressing the F3 once and waiting 10 seconds as some laptops don't do anything until they know that you are serious. That doesn't do anything. I also went into display properties and found a message that Windows can't configure an external display until I connect one.
    Is this a Hardware or a software problem?
    LVL 7

    Accepted Solution

    That's a hard one to say, it doesn't sound like it's the external video part itself, because as you said - it's showing the initial boot up screen.
    It could be that that key combination just isn't right, or the button's not working.
    It could also be a problem with Windows.
    I'd give their support a shot at it only because they would (hopefully) know their laptop best.
    LVL 1

    Author Closing Comment

    I ill call the vendor nex eek. Thanks

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