Outlook 2003 - deleted item appears twice in Recycling bin: one read and one unread

Posted on 2009-04-21
Last Modified: 2012-05-06
Hello Everybody,

I have an interesting problem that happens once in a while...

Environment: Outlook 2003 on WinXP configured for Exchange 2003.

Some emails appear twice in the recycling bin after they are deleted. One message has the status as read and the other unread. I have not been able to replicate this myself but I see the evidence in the Outlook recycling bin.
I have rebuild the .ost file but the issue persists.

Any ideas on what the problem may be?

Thank you.
Question by:Slavyan
    LVL 47

    Expert Comment

    Check that SP3 is installed:

    The go to
    Tools>Account Settings>Open Users Account Settings
    Right under Exchange Server Name
    Untick the box that Says, Use Cached Exchange Mode
    Apply Ok

    Close and re-open Outlook

    Now try it. Does it still do it?


    Author Comment


    The issue disappears when Cached Exchange Mode is turned off.

    We need to use Cached Exchange Mode since most user mailboxes are big. We keep everybody's mailbox size under 2GB as recommended by Microsoft.

    I turned Cached Exchange Mode back on and rebuild the Outlook profile. His mailbox size is ~1.6GB.

    Today the user reported that when he deletes new emails, there is no duplicate created. When old emails are deleted a duplicate unread deleted item is created.

    Any ideas?

    Author Comment


    The user reported that new deleted items have started showing with an unread duplicate in the deleted items folder...
    LVL 47

    Accepted Solution

    Might try closing Outlook and reopening using
    Start>Run>Outlook.exe /cleanrules
    Start>Run>Outlook.exe /cleanprofile

    * Check to see if any current rules are running first before running /cleanrules. Note down the details so they can be recreated later if need be.

    Might also try
    Start>Run>Outlook.exe /resetfolders
    Start>Run>Outlook.exe /resetnavpane

    If none of the above work it might be that their profile is corrupt
    Try running the inbox repair tool and or creating a new profile for the user


    Author Closing Comment

    Thank you!

    Featured Post

    Better Security Awareness With Threat Intelligence

    See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

    Join & Write a Comment

    Create high volume marketing opportunities using email signatures with these top 10 DOs and DON'Ts of email signature marketing.
    Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
    In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
    The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

    728 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now