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Outlook 2003 - deleted item appears twice in Recycling bin: one read and one unread

Hello Everybody,

I have an interesting problem that happens once in a while...

Environment: Outlook 2003 on WinXP configured for Exchange 2003.

Some emails appear twice in the recycling bin after they are deleted. One message has the status as read and the other unread. I have not been able to replicate this myself but I see the evidence in the Outlook recycling bin.
I have rebuild the .ost file but the issue persists.

Any ideas on what the problem may be?

Thank you.
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Slavyan
Asked:
Slavyan
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1 Solution
 
apache09Commented:
Check that SP3 is installed:
http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en

The go to
Tools>Account Settings>Open Users Account Settings
Right under Exchange Server Name
Untick the box that Says, Use Cached Exchange Mode
Apply Ok

Close and re-open Outlook

Now try it. Does it still do it?

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SlavyanAuthor Commented:
apache09,

The issue disappears when Cached Exchange Mode is turned off.

We need to use Cached Exchange Mode since most user mailboxes are big. We keep everybody's mailbox size under 2GB as recommended by Microsoft.

I turned Cached Exchange Mode back on and rebuild the Outlook profile. His mailbox size is ~1.6GB.

Today the user reported that when he deletes new emails, there is no duplicate created. When old emails are deleted a duplicate unread deleted item is created.

Any ideas?
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SlavyanAuthor Commented:
apache09,

The user reported that new deleted items have started showing with an unread duplicate in the deleted items folder...
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apache09Commented:
Might try closing Outlook and reopening using
Start>Run>Outlook.exe /cleanrules
and
Start>Run>Outlook.exe /cleanprofile

* Check to see if any current rules are running first before running /cleanrules. Note down the details so they can be recreated later if need be.

Might also try
Start>Run>Outlook.exe /resetfolders
and
Start>Run>Outlook.exe /resetnavpane

If none of the above work it might be that their profile is corrupt
Try running the inbox repair tool and or creating a new profile for the user
http://support.microsoft.com/kb/272227


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SlavyanAuthor Commented:
Thank you!
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