client not getting sound

Posted on 2009-04-21
Last Modified: 2012-05-06
we just built a custom PC for a client.  it is using an ASUS M3A78-EM motherboard is is connected to the monitor using an HDMI cable.  At setup, we created 3 user profiles, one for the client (jennifer), one for her husband (scott), and one for her daughter (taylor).  When logging on and off, all three profiles recieve the standard Windows logon sound.  However, Jennifer is the only one that receives any audio when logged onto windows.  The other profiles only get the logon/logoff windows sound, but no sound whatsoever during their windows session.  any ideas?
Question by:adcorker

    Author Comment

    We were able to look at device manager, and the audio hardware has not been disabled and is working properly
    LVL 7

    Expert Comment

    For mom and dad, I would check Control Panel > Sounds and Audio Devices Properties and click the Sounds tab. Trying picking the Windows default sound scheme.
    LVL 22

    Accepted Solution

    Maybe check here:
    Codec Tweak Tool (

    Author Comment

    all audio profiles seem to be correctly set to the default windows scheme.  I should also add that there is nothing indicating that the PC is muted.
    LVL 22

    Expert Comment

    Did it work or did you reformat or something?

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