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OUTLOOK 2007 embedded images do not display

I have a brand new PC with Vista Ultimate and Microsoft office 2007 which has been in use with OUTLOOK 2007 for 3 days. Emails containing embedded images in HTML format do not display the image - only a red cross plus "This is the alternative text for....". The same email sent to OUTLOOK 2003 running under XP displays correctly. None of the OUTLOOK 2007 settings switches that I can find make any difference and downloaded images accessed through URL links display correctly.

The attached email file source code includes references to the file:

   <v:imagedata src="knsample_files/image001.jpg" o:title="kn"/>
  </v:shape><![endif]--><![if !vml]><img width=417 height=118
  src="cid:150770-22009422113503623411@13071999"

I have seen a comment somewhere that the OUTLOOK 2007 editor does not recognise forward slashes (/) ? However the cid source reference has no such characters.

Any ideas anyone ?

email.txt
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RichardTatlow
Asked:
RichardTatlow
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1 Solution
 
war1Commented:
Hello RichardTatlow,

1. Outlook blocks images. Here is how to unblock them
http://office.microsoft.com/en-us/outlook/HP010859521033.aspx

2. The Outlook folder where images open may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\\AppData\Local\Temporary Internet Files\Content.Outlook\X30MWG3N

Outlook Temp Cleaner to find and clean OLK folder
http://www.howto-outlook.com/products/outlooktempcleaner.htm

Hope this helps!
war1
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RichardTatlowAuthor Commented:
Hello war1

Thanks for the advice.

Option 1: no effect because this refers to downloaded images and mine are embedded
Option 2: I checked the registry and ran the Outlook Temp Cleaner program which confirmed the Temporary File folder name (7H6NRSGM rather than your X30MWG3N) but when I opened it said it was empty - I emptied it again anyway, but this has made no difference.

Richard
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RichardTatlowAuthor Commented:
Found source of problem which is non-standard WORD-specific HTML tags put into the HTML section of the MIME message. OUTLOOK 2007 interprets something incorrectly and does not read the embedded image code. For example the v:imagedata tag is special. Creating an HTML source using a different editor which uses only standard tags produces an email which OUTLOOK 2007 reads and displays correctly. My conclusion is : do not use WORD to create HTML files which are going to be emailed.
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