OUTLOOK 2007 embedded images do not display

Posted on 2009-04-21
Last Modified: 2012-05-06
I have a brand new PC with Vista Ultimate and Microsoft office 2007 which has been in use with OUTLOOK 2007 for 3 days. Emails containing embedded images in HTML format do not display the image - only a red cross plus "This is the alternative text for....". The same email sent to OUTLOOK 2003 running under XP displays correctly. None of the OUTLOOK 2007 settings switches that I can find make any difference and downloaded images accessed through URL links display correctly.

The attached email file source code includes references to the file:

   <v:imagedata src="knsample_files/image001.jpg" o:title="kn"/>
  </v:shape><![endif]--><![if !vml]><img width=417 height=118

I have seen a comment somewhere that the OUTLOOK 2007 editor does not recognise forward slashes (/) ? However the cid source reference has no such characters.

Any ideas anyone ?

Question by:RichardTatlow
    LVL 97

    Expert Comment

    Hello RichardTatlow,

    1. Outlook blocks images. Here is how to unblock them

    2. The Outlook folder where images open may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files

    In Vista, the Secure Temp folder is located at C:\Users\\AppData\Local\Temporary Internet Files\Content.Outlook\X30MWG3N

    Outlook Temp Cleaner to find and clean OLK folder

    Hope this helps!

    Author Comment

    Hello war1

    Thanks for the advice.

    Option 1: no effect because this refers to downloaded images and mine are embedded
    Option 2: I checked the registry and ran the Outlook Temp Cleaner program which confirmed the Temporary File folder name (7H6NRSGM rather than your X30MWG3N) but when I opened it said it was empty - I emptied it again anyway, but this has made no difference.


    Accepted Solution

    Found source of problem which is non-standard WORD-specific HTML tags put into the HTML section of the MIME message. OUTLOOK 2007 interprets something incorrectly and does not read the embedded image code. For example the v:imagedata tag is special. Creating an HTML source using a different editor which uses only standard tags produces an email which OUTLOOK 2007 reads and displays correctly. My conclusion is : do not use WORD to create HTML files which are going to be emailed.

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