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SMTP Error - 554 - Relay Access Denied

Posted on 2009-04-21
5
Medium Priority
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Last Modified: 2012-05-06
Hi,

We have a user that is receiving the following SMTP error:


Your message did not reach some or all of the intended recipients.
Subject: PO
Sent: 4/21/2009 9:02 AM
The following recipient(s) could not be reached:
name@domain.com
4/21/2009 9:02 AM
There was a SMTP communication problem with the recipient's email server. Please contact your system administrator.
<exchange.domain.local #5.5.0 smtp;554 j=name@domain.com: Relay access denied>

Any ideas as to why this error was received, the user indicated that they were able to send an email to this specific user only last week...

ElliTech
0
Comment
Question by:ellitech
  • 3
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5 Comments
 

Author Comment

by:ellitech
ID: 24196083
I also ran a test from the MX Lookup Tool:

RESULT: domain.com
Banner: 220 sunset.dreamhost.com ESMTP
Connect Time: 0 seconds - Good
Transaction Time: 0.156 seconds - Good
Relay Check: OK - This server is not an open relay.
Rev DNS Check: Reverse DNS FAILED! This is a problem.
GeoCode Info: Geocoding server is unavailable
Session Transcript: HELO please-read-policy.mxtoolbox.com
250 sunset.dreamhost.c [31 ms]
MAIL FROM: <test@mxtoolbox.com>
250 [47 ms]
RCPT TO: <test@mxtoolbox.com>
554 <test@mxtoolbox.com>: Relay access deni [47 ms]
QUIT
221 B [31 ms]

I have removed the actual domain name of course, I was successfull in doing a MX lookup however. Does this indicate a problem with our external FQDN setting in the advanced properties for our virtual SMTP server?

ElliTech
 
0
 
LVL 65

Accepted Solution

by:
Mestha earned 1500 total points
ID: 24197091
If you are seeing the same problem with an external test, then the problem is not with your server, it is with the remote server.

Simon.
0
 

Author Comment

by:ellitech
ID: 24198041
Hi 'Mestha',

I also ran the SMTP diagnostics:

RESULT: mail.domain.com
Banner: 220 ewsexch01.domain.com Microsoft ESMTP MAIL Service, Version: 6.0.3790.3959 ready at Tue, 21 Apr 2009 13:14:41 -0600
Connect Time: 0 seconds - Good
Transaction Time: 0.375 seconds - Good
Relay Check: OK - This server is not an open relay.
Rev DNS Check: OK - x.x.x.x resolves to mail.domain.com
GeoCode Info: Geocoding server is unavailable
Session Transcript: HELO please-read-policy.mxtoolbox.com
250 ewsexch01.domain.com Hello [64.20.227.13 [78 ms]
MAIL FROM: <test@mxtoolbox.com>
250 2.1.0 test@mxtoolbox.com....Sender [78 ms]
RCPT TO: <test@mxtoolbox.com>
550 5.7.1 Unable to relay for test@mxtoolbox.c [78 ms]
QUIT
221 2.0.0 ewsexch01.domain.com Service closing transmission chann [141 ms]

Do you think that there is an issue on their end? I am trying to understand what the test is telling me exactly..any ideas?

ElliTech
 
0
 
LVL 65

Assisted Solution

by:Mestha
Mestha earned 1500 total points
ID: 24199693
The remote server is refusing to accept email for that domain from any host. If you use an external service to test and get the same error, it is not your problem.

The banner in the original message looks like a hosting company.

Simon.
0
 

Author Closing Comment

by:ellitech
ID: 31572858
Thanks for taking the time to respond, it is greatly appreciated...

ElliTech
0

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