RWD Info pak not running with Athlon X2

Posted on 2009-04-21
Last Modified: 2012-05-06
We are just implimenting RWD Infopak and we have come across two laptops (one Dell and one HP) that when you try to launch InfoPak all you get is the hour glass then nothing.  The only common piece I can find between the two machines is they are both running the Athlon x2 processor (majority of our PC's run Intel processors).  We do not get any errors and nothing shows up in the system logs either.  Both machines are running XP pro.  If anyone had a fix for this or any other ideas of the cause it would be greatly appreciated.
Question by:AtlasEVree
    LVL 23

    Expert Comment

    Uninstall the program if installed already.
    Clear out machines temp files in c:\windows\temp and C:\Documents and Settings\"Username"\Local Settings\Temp
    Make sure current on all the Service Packs and Updates on the Video drivers, ect..
    Then Disconnect from the internet and disable the Antivirus and try installing again.
    Make sure you are installing with Administator Access.
    LVL 2

    Author Comment

    Thanks Computer Techie.  I have already uninstalled and reinstalled a few times, clearing out all temp and registry entries for it.  No luck there.  Computer is up to date with updates (pushed out automatically to domain).  I have full admin privilages on the computer (that was my first thought; the user was not an admin).
    LVL 23

    Accepted Solution


    Create image of the drives to have to restore the system before you started.

    Restore systems to system default then install software and see if it works.

    If they install you have two choices continue install the other apps and moving on or restore system back to image created and start uninstalling programs to see which one is causing the problem.

    If it does not that it software issues with the processor.

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