We are just implimenting RWD Infopak and we have come across two laptops (one Dell and one HP) that when you try to launch InfoPak all you get is the hour glass then nothing. The only common piece I can find between the two machines is they are both running the Athlon x2 processor (majority of our PC's run Intel processors). We do not get any errors and nothing shows up in the system logs either. Both machines are running XP pro. If anyone had a fix for this or any other ideas of the cause it would be greatly appreciated.