Exchange 2007 Key Performance Indicators (KPIs) ???

Posted on 2009-04-21
Last Modified: 2013-11-15
I want to be great at Exchange!  Well, if not "great" at least pretty dam good.  

I love my system administrators and they do a great job but Exchange 2007 Gods they are not.  We have two primary domains with about 6,000 email accounts and I have been hounding them (and our vendors) for the list of 6-10 "key performance indicators" that we should be monitoring to assets the heath and status of our Exchange environment.  We are currently using SCOM to monitor the systems as well as reviewing the even logs but I as sure there is a better way to do it.  I understand that Quest has great tools - if I am will to give up my first born to own them.  For this reasons I am tossing out two questions to the community for assistance:

1)  What are the 6-10 "key performance indicators" that we should be monitoring for Exchange 2007?

2) What tools can we use to monitor the KPIs (see #1) as well as provide a good dashboard for the health of Exchange 2007.
Question by:humantag
    LVL 65

    Accepted Solution

    There are different values for the different roles. Microsoft have the common things in this section of Technet:

    You need to be looking at the disk IO and queue length mainly, that is what affects the users. Tons of other things though. It varies with each site.

    As for dashboards, depends on your budget. Microsoft of course have their own, then there is Quest's Spotlight, which is very nice (and very expensive). Most of the major monitoring tools have a module for Exchange which can provide you with an overview.


    Author Comment

    Thanks Mestha - these are good suggestions and we are tracking to these as well...I was hoping for some more meat to the responses on this topic...especially since Exchange is so prolific.
    LVL 65

    Expert Comment

    With Exchange, for most administrators there is only one concern.

    Is email working?

    If yes, leave it alone.
    If no, then fix it.

    Sites like this do not really get visitors from the large Exchange shops that may be more concerned with the performance issues of Exchange.


    Author Closing Comment

    Perhaps this is more of an issue with my expectations but,  I have gotten some great feedback on my questions in the past (some never got a response) so I was hopeful that an Exchange question like this would have garnered more of a response - perhaps it wasnt an exciting of another question

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