Print Jobs from users Stuck in Printer Spool
Posted on 2009-04-21
Hi everyone. Newly installed SBS 2003 server. I have 4 different HP printers attached via a TCP/IP connection. The IP addresses are assigned by a DHCP reservation so each printer always gets the same IP address. 3 of the printers are working fine; 2 HP p3005x and a 2100tn. The 4th, a Color Laserjet 2600n, is the one with the issue.
From the server, I can print a test page at the printer. This would indicate to me that the networking portion of the connection is correct. Printing is almost instant.
The users can see the printer and are able to submit documents to it for printing. The documents show up in the printer spool, but nothing ever prints out. The first document in the queue is listed as printing. After about 10 minutes of waiting, just to be sure, I stop the spooler, delete the spool files, and restart the spooler.
I've dowloaded the latest drivers from HP, that is what was used for the initial installation. I've even done it again and reinstalled. No success with driver reinstallation.
Any assistance would be greatly appreciated.