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How stop Enter Network Password box in Outlook 2007

I have a client using Windows XP Professional with Outlook 2007. All has been well with his 1 and 1 POP 3 email account for 15 months. ISP is Bellsouth/AT&T, but I should note no other users are having trouble (even though they use the same email domain/server).

Yesterday he began receiving the Enter Network Password dialog box that appears when Outlook's stored username/password typically don't match the email server's settings.

The email username and password have not changed. When you enter the correct username and password, email sends/receives for that session with no trouble. Whenever trying any subsequent send/receive, however, the same Enter Network Password box appears (even when selecting the Remember Password setting).

So far, in attempts to eliminate this error, I have:

1. Deleted and recreated the email account.
2. Disabled all Outlook Trust Center Add-ins.
3. Created a new Outlook profile.
4. Performed a scanpst operation and fixed the minor errors that were found.
5. Deleted the Protected Storage System Provider subkey, per Microsoft's recommendation for this error (as can be found at http://support.microsoft.com/?id=290684).
6. Entered a completely different email address with a completely different email server (same result).

Does anyone know of a solution to this issue?
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JayneCobb
Asked:
JayneCobb
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1 Solution
 
JBlondCommented:
When the user is logged in, quit Outlook and then go to Control Panel -> User Account -> Tab 'Advanced' -> click on Manage Passwords -> Check the entries there or simply remove them. I suppose that one entry is invalid and causes this issue.
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JayneCobbAuthor Commented:
JBlond,

I'll give that a try and let you know if it works. Thanks for the tip.
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johnb6767Commented:
In the Send Recieve Settigns, how often is it set to perform a "Send/Recieve? This is under the tools.......

If it is less than 5 minutes, try bumping it to at least 10.....
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JayneCobbAuthor Commented:
JohnB,

The frequency of the Send/Receive doesn't matter. Even when trying manual-only send/receives five minutes apart the same error occurs.
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johnb6767Commented:
Just a suggestion. Its a common fix for this solution, as I had the problem myself.
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JayneCobbAuthor Commented:
Any other thoughts on this issue? I uninstalled antivirus, repaired the Office install and even uninstalled and reinstalled Microsoft Office, but no luck. I'm thinking a hard disk format and a Windows OS reinstall is the only option left. Anyone have any other options? That just seems so unacceptable.
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JBlondCommented:
You also checked that there's no password stored (see my first comment)?

If that hasn't helped, I suggest to create a new user profile and check if the error still appears.

To do that, login to the computer with an account with local administrator rights and rename the folder of the user account in 'C:\Documents and Settings'.
If you're using roaming profiles, do the same on the profiles share on the server.

After that login with the user account and a new profile is generated.

You have to setup all e-mail accounts again after that, but I think it's worth a try before you reinstall the OS.
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JayneCobbAuthor Commented:
JBlond,

yes, I did check to clear any saved passwords, but none appeared. And, no roaming profiles are in use.
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JBlondCommented:
Have you tried it with a new user profile?
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JayneCobbAuthor Commented:
I have created a new Outlook user profile, yes. I haven't created a new user account. That would take almost as long as reinstalling Windows, I fear, what with Favorites, cookies, desktop items, My Docs, iTunes, etc.
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JBlondCommented:
Creating a new user profile and copying most of the data to the new profile will only take a fraction of the time of reinstalling windows.
And if the problem still exists after that you can login with a local admin account, delete the new profile and rename the old profile back.

As you said you don't use roaming profiles, you only have to login to the computer with an account with local administrator rights and rename the folder of the user account in 'C:\Documents and Settings'.  After that login with the user account and check if the problem still exists. If not, copy the most necessary data to the new profile (leave the old profile on the harddisk in case that the user misses something after a few weeks). If the problem still exists with the new profile, login with the local admin account again. Delete the new profile and rename the old one back.
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JayneCobbAuthor Commented:
Unfortunately, the only solution was to reinstall Windows.
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JayneCobbAuthor Commented:
The question wasn't abandoned. No one answered it. So I posted the only known solution.
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JayneCobbAuthor Commented:
Lee,

I agree, reinstalling Windows was not the solution I was seeking. I wish Experts Exchange could have provided more helpful information.
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