Multifunction printer\Non-Domain members can't ping DC

Posted on 2009-04-21
Last Modified: 2015-01-05
I have a Richoh Aficio 5500 with a scanning feature.  It can't ping hostname GSJS1.  The FQDN is Gsjs1.Domain.Local.

I put a laptop that isn't a member of the domain on the network and the same issue occurs.  I cannot ping gsjs1.  But I can ping gsjs1.domain.local

The issue here is that I the scanner cannot see the path to the shared folder on the server. Can't see it by UNC or by IP address.

Active Directory on Windows 2003 Server


Question by:OnsiteSupport
    LVL 14

    Expert Comment

    I am assuming you assigned a static IP to the laptop and the printer without configuring a domain name. This is the expected behaviour of a standard TCP/IP network unless you are using DHCP servers (configured to supply the domain name to the clients)

    Saying that, you should have been able to ping the server using the IP address from the laptop?!
    LVL 14

    Expert Comment

    You can specify the domain name for the printer under Interface Settings > Domain Name option.

    Author Comment

    Raj-GT:the domain is specified.  One mre note: you can browse machines other than the host stated above so I'm not sure the problem is at the scanner coniguration side
    LVL 14

    Accepted Solution

    Do you have netbios/wins enabled in your network?

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