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NDR when user is sent Calender invite!

Hi Experts,

Some users try to send meeting request (only) to Jeff (a user) and get NDR #5.1.1. But when I sent a test meeting it went through well. Below is the NDR:

Life Technologies: new organization name.
ads.invitrogen.net: domain name
Dawn.Carlile : another employee who had access to his Calender and mailbox. but she was fired in 2007.
Problem started since she had left the company.

NDR DETAILS:
From:   System Administrator  
Sent:   Tuesday, April 21, 2009 11:07 AM
To:     Palmer, Helen
Subject:        Undeliverable: Updated: Note Team - New Meeting Time - Flow GTM Strategy - Initial Discussions
Importance:     High

Your message did not reach some or all of the intended recipients.
Subject:  Updated: Note Team - New Meeting Time - Flow GTM Strategy - Initial Discussions
Sent:     4/21/2009 11:07 AM

The following recipient(s) could not be reached:

      /O=LIFE TECHNOLOGIES/OU=Carlsbad/cn=Recipients/cn=Dawn.Carlile on 4/21/2009 11:07 AM

            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.

            <EXCMBX01.ads.invitrogen.net #5.1.1>

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anupam1983
Asked:
anupam1983
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2 Solutions
 
MesthaCommented:
Delegate.
There is a delegate on the user's mailbox which needs to be removed.

Simon.
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sanjaykumar_pCommented:
I agree with Mestha here, it is surely a hidden delegate issue. Follow the below link to delete the delegate

http://technet.microsoft.com/en-us/library/bb508857.aspx - Look for 'Deleting the Delegate's Rule'
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anupam1983Author Commented:
Hi,

I'm not able to find the find Display Rules Table after creating user MAPI profile in my TS, then opeing Outlook with that user's name and right clicking on it. :O(
Can you help me out?

Also, just now I've marked that the user is receiving all meeting invites but the organizer is receiving NDR.

Thanks,
Anupam
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MesthaCommented:
Have you checked the visible delegates in Outlook itself?
It is classic delegates and the behaviour you are seeing is what would be expected.

Simon.
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anupam1983Author Commented:
Hi Simon,

I'm not sure where to check "Visible Delegates in Outlook". I've also used mfcmapi as below:
> MFCMAPI>Session>Logon and Display Store Table>Selected Mailbox>MDB>Open Store>Then I selected "Freebusy Data" and "Schedule"; one by one>Right click>Display Rules Table>but can't find anything out there.

I've attached two screenshot for your reference.
What to do now?

Thanks,
Anupam
 
mfcdata.JPG
mfcrule.JPG
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sanjaykumar_pCommented:
You need to download MAPI Editor tool
http://www.microsoft.com/downloads/details.aspx?FamilyId=55FDFFD7-1878-4637-9808-1E21ABB3AE37&displaylang=en

Then follow the below steps:
Deleting the Delegate's Rule

To delete the Delegate's rule using MAPI Editor, follow these steps. Note that this procedure removes all delegates and their rules for a specific user.
NOTE: You need to re-add other delegates once you complete the below steps

To delete the delegate's rule for a specific user :

On an Exchange server, or on a workstation that has Microsoft Office Outlook® 2003 installed, log on as the mailbox owner, and then create a MAPI profile that points to the mailbox that has the delegate rule to be deleted.

Locate the Inbox folder.

Right-click the Inbox folder, and then click Display Rules Table. The Rules Table window opens. The top of the Rules Table window displays the rules that are configured on this mailbox.

Note:  
The Rules Tables window consists of two panes. In the top pane of the window, the rule properties are listed in columns that can be viewed by scrolling horizontally. In the bottom pane, the same rule properties are listed vertically. To view the vertical list of properties in the bottom pane, click the rule in the top pane.
A mailbox rule, such as a rule that is created by using the Rules Wizard in Outlook to move certain messages to a specific folder, has the PR_RULE_PROVIDER property that has a value of RuleOrganizer.
If a delegate rule is configured on a mailbox, the PR_RULE_PROVIDER property is Schedule+EMS Interface.  
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anupam1983Author Commented:
Hi Sanjay,

The step "On an Exchange server, or on a workstation that has Microsoft Office Outlook® 2003 installed, log on as the mailbox owner, and then create a MAPI profile that points to the mailbox that has the delegate rule to be deleted. " I've actually done. See my previous post. Is that what you are suggesting?

But, a good news: the problem is resolved as you guys commented earlier. I resolved it using Outlook's "Delegates" tab.

But the steps which I took for mapieditor doesn't show me that delegate option.

Thanks,
Anupam
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sanjaykumar_pCommented:
Hi Anupam,
Yes you have done it in correct way but a few steps more

MFCMAPI>Session>Logon and Display Store Table>Selected Mailbox>MDB>Open Store > Top of Information Store > Inbox - Right click on Inbox and click Display Rules Table
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anupam1983Author Commented:
Hi Sanjay,

Superb! It worked! Got a new idea on how to use MfcMapi to resolve this. Today I resolve it using Outlook but next time MfcMapi, for sure. It's indeed a beautiful tool.

Thanks a lot.
Cheers,
Anupam
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anupam1983Author Commented:
Brilliant help by Sanjay and Simon! I've learnt MFCMapi because of Sanjay. Thank you Sanjay and Simon.
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