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Avaya 9630 vs 9620

Hi experts,
     Can someone tell me what exactly are the benefits of 9630 vs 9620 Avaya IP phones? Thanks.
1 Solution
Kamran ArshadCommented:

Reference Avaya site;


The 9630 is designed specifically for the essential user where the telephone is critical for them to perform their jobs. The 9630 features a larger display, with additional LED buttons and wideband audio support throughout. The 9630 supports a 24 button expansion module allowing the essential user to access additional call appearances and feature keys. Finally, with one touch access to mobility features, the 9630 user is reachable seamlessly.

Given the importance of the roles held by essential users (sales, customer facing associates), having a match between the communication needs of the essential end user and the phone on their desk provides a business with great advantages. Allowing the 9630 user to make effective use of the right set of telephone features confidently, enables them to perform their job more proficiently, and ultimately helps to satisfy customers and provide competitive advantages.


Traditionally, desk phone design has focused on a paradigm of buttons and size of display.  The higher the level of the intended user, meant more buttons and larger displays - regardless of the functional needs of the individual.  For many workers who fall into the everyday user profile (meaning they rely upon several communication tools such as email, instant messaging and the telephone) these workers often found themselves with too much in terms of buttons and functionality.

The 9620 is designed specifically for the everyday user - who might make or receive only five to six calls per day.  Providing just the right mix of functionality within a simple and intuitive interface.

Having a match between the communication needs of the everyday end user and the phone on their desk provides an office with great advantages. Allowing the user to confidently, proficiently perform their job, and make effective use of the right set of telephone features. Casual, everyday phone users have the base set of functionality in the 9620's smaller display with simple access to the basic features they need.

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