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Users unable to login to Joomla site

We have a Joomla content management system (1.0).  Users who use AOL and sometimes IE are able to register, but when they login to the site, the login is not taking effect.  It is not a password problem, and I am unable to duplicate the issue, but many users are reporting the problem.  I had one of the users try to register and login with a separate Joomla site, and it worked.

What should we be looking into that would effect AOL and IE users but not Firefox in terms of logging the user in?  It seems to be a cookie problem, but since the secondary site worked, I do not think it is a security issue on the individuals computer.  Both sites are located on the same server and are configured similarly, though not exact as they are different sites with different purposes.

Does anyone have some troubleshooting steps we can try to resolve this crucial issue for our client?  Thanks in advance for your help.
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dageyra
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dageyra
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Rowby GorenCommented:
This issue was kinda common in Joomla 1.x   The later versions tried to enhance security but ended up causing troubles for AOL visitors.

Try this setting in the configuration panel.

Go to the Global Configuration

Server tab:

Session AUtentication Method:    Choose Level 3 Security Default & Highest.

IF that doesn't work try Level 2 and then Level 1

Look at these two threads:

http://forum.joomla.org/viewtopic.php?f=198&t=138764&start=0
and
http://forum.joomla.org/viewtopic.php?f=378&t=52486

Make note of the version of Joomla 1.x that you are using as you review the above threads.

Rowby

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dageyraAuthor Commented:
Thanks for your reply.  I forgot to mention that we are using Community Builder for the login, and I noticed one of the posts saying that CB bypasses this setting.  I have lowered the setting anyway and await response from the client, but do you have any information about whether or not this would work with CB?
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Rowby GorenCommented:
It should work.  I used this solution on a site for a client that was using community builder.

Pay attention, however, to the version of Joomla and the version of community builder as you review the links I included.
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dageyraAuthor Commented:
Hello rowby:

We are using v1.1.15, and lowering the setting to both Level 2 and Level 1 did not resolve the problem.  I see from these posts that it appears to be the fact that AOL users appear to change their IP in mid session; is there someway (a module or something similar) to simply ignore IP?  At this point, the client is willing to sacrifice any security benefits for the users being able to use the site.

Or what about an upgrade?  We are hesitant to move to a new version because there are some custom registration and search components, but if that is the only option, we can work it out.
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dageyraAuthor Commented:
There is more information regarding this problem, and I'm not longer convinced it's a Joomla-related problem.  The user started using a Mac (no AOL), and he continues to experience the same problem.  Further, I had him track the IP address that he used when he did use AOL over the course of several days, and he maybe got 1 new IP a day, which is not consistent with the problem of the IP address changing in mid-session.  What else could be causing the problem?
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dageyraAuthor Commented:
I meant "AOL-related" problem.
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dageyraAuthor Commented:
We had to upgrade the Joomla version to resolve the problem.
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dageyraAuthor Commented:
Why am I receiving this error when trying to ask a new question:

"Please Resolve Your Abandoned Question
The following question has been inactive for 14 days:
Question:Users unable to login to Joomla site
Zone:Web-Based CMS
Before asking a new question you must update this question by either closing it, accepting a solution or requesting attention."
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