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Printer Problem

Posted on 2009-04-21
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Last Modified: 2012-05-06
Hello.  I have 1 PC on my network that will not print properly.  The spooler thinks that the doc or pdf is much bigger than it is.  example:  A file that is 400KB shows up as 35MB in the spooler.  Any ideas?

I know I've seen this before but I can't remember where.
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Question by:hmcnasty
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Expert Comment

by:houssam_ballout
ID: 24199217
are you printing to a print server or a shared printer?
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Author Comment

by:hmcnasty
ID: 24199248
Directly TCP to printer - RICOH Aficio MP C5000 PCL 5c
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LVL 17

Expert Comment

by:houssam_ballout
ID: 24199279
is the option selected "print directly to the printer"?

Is that happening with other Pcs on the network?

Had you try to delete the printer and reconfigure it?
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LVL 1

Expert Comment

by:pkjesus
ID: 24199329
Hi,

First of all, normally the spool size is bigger than the doc/pdf file size because your printer driver converts the document into a language that the printer can process (PCL, PS, or others). That's the reason why the print spool size is larger than the document size.

Also, have you tried reinstalling the printer driver?
Go to the manufacturer's website, download the latest drivers, install them and see if it solves your problem

If it didn't solve the problem, assuming that it's a Windows workstation, try going to Services.msc , find the "Print Spooler" service, stop it and start it again.

If it still doesn't solve the problem, and the problem is only found on this workstation, delete the printer and then re-add it.

I hope this works.
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Expert Comment

by:mrmarkfury
ID: 24199341
Microsoft article on this:
http://support.microsoft.com/kb/919543

Also, I've experienced this with PDFs, there is an option to "Print as image".
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Author Comment

by:hmcnasty
ID: 24199469
1. Print directly to printer does not work
2. I have restarted print spooler does not work
3. I have resinstalled the printer used different drivers - no change
4. all other pc's are fine
5. happens on any document both word and PDF
6. if I open the print window while it's printing it'll read something like 64kb/34mb  and of course the 64 keeps growing to 34mb but never makes it.  I know that the spooler is supposed to be larger but not that much larger, the doc is only about 300kb. There's no way it should try to spool 34 megs
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LVL 12

Expert Comment

by:hathehariken
ID: 24199828
you would like to have a look at the following links.

http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21641185.html
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

i believe that it is some mismatched drivers on the spooler hooks that is stalling your spooler.

cheers!
hathehariken!
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Accepted Solution

by:
hmcnasty earned 0 total points
ID: 24407625
The nic on the printer needed to be set to atuo-negotiate it was set to force 10mbps.
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Author Comment

by:hmcnasty
ID: 24407635
I assume that there were a few network driver issues on this particular PC, i did try updating the drivers on the nic though but with no luck
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