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Error during upgrade of IBM installation manager 1.1.1 to 1.3

This happens when I try to upgrade to IIM 1.3 for installation RAD products.

354 INFO 03:17.17 All 322 files were successfully downloaded and their integrity verified.
355 INFO 03:25.11 com.ibm.sdp.eclipse.ide: 352 installable units
com.ibm.cic.agent.nativeFixup.installContext: 2 installable units
356 INFO 03:25.12 Performing "initialize" phase
357 INFO 03:25.12 Elapsed time 00:00.00 for: Performing "initialize" phase
358 INFO 03:25.12 Performing "pre-install configure" phase
359 INFO 03:25.14 Elapsed time 00:00.01 for: Performing "pre-install configure" phase
360 INFO 03:25.14 Performing "pre-install" phase
361 INFO 03:25.15 Elapsed time 00:00.01 for: Performing "pre-install" phase
362 INFO 03:25.15 Performing "install" phase
363 INFO 03:25.98 Custom operation "iim protocol" in unit "com.ibm.cic.agent.win32.registry_iu" completed in 00:00.00, 100 per cent of estimate
364 INFO 03:27.11 Error occurred in phase: install
SU: com.ibm.cic.agent.registry 1.1.1000.20080317_1735
IU: com.ibm.cic.agent.win32.registry_iu 1.1.1000.20080317_1735->null
Message: Unable to delete to registry entry: HKLM\Software\Classes\iim\shell\open\command\
365 INFO 03:27.11 Elapsed time 00:01.95 for: Performing "install" phase
366 ERROR 03:27.11 Unable to delete to registry entry: HKLM\Software\Classes\iim\shell\open\command\
367 ERROR 03:28.08 Unable to find custom install operation class "com.ibm.cic.agent.iim.protocol.IimProtocol" for installable unit: com.ibm.cic.agent.win32.registry_iu
java.lang.ClassNotFoundException: com.ibm.cic.agent.iim.protocol.IimProtocol
368 INFO 03:32.45 Checking consistency of shared location C:\Program Files\IBM\Installation Manager\eclipse.
369 INFO 03:32.59 Elapsed time 00:00.14 for: Checking consistency of shared location C:\Program Files\IBM\Installation Manager\eclipse.
370 WARNING 03:32.59 Potential problems logged in diagnostic download log at file: C:\Documents and Settings\All Users\Application Data\IBM\Installation Manager\logs\DownloadExceptions\20090421_1651.xml
371 ERROR 03:32.67 Error during "install" phase:
Unable to delete to registry entry: HKLM\Software\Classes\iim\shell\open\command\
372 INFO 03:32.67 Elapsed time 01:13.03 for: Updating com.ibm.cic.agent to 1.3.0.20090211_1046 features: agent_core,agent_jre

Venabili

Locked file? Last time I was seeing this with IBM upgrades was because some files were renaming locked... such as here http://www.ibm.com/developerworks/forums/thread.jspa?threadID=178314 (I know it is a different error but the workaround should be similar).

Never seen your exact error but never did this exact upgrade either.

HonorGod

Please double check the version of IBM Installation Manager.
I think that you are probably trying to go to 1.3, so I'm a bit confused by the details that you provided.

http://www.IBM.com/support/docview.wss?rs=3352&uid=swg24022098

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geminiabode74

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HonorGod

ok, the important thing is that were able to resolve the issue.

Good luck & have a great day