Is there a registry fix or some other automated way to prevent a Popup Blocker from blocking CRM from going Offline?

Posted on 2009-04-21
Last Modified: 2013-11-24
In Dynamics CRM 4.0 Outlook Client, I run into users that have issues "going offline".  When I run the CRM Diag tool, it says that a popup blocker is blocking CRM.  When I allow the tool to "Fix" it, everything works fine; however, a few days later, the user runs into the same issue.

Is there a fix for this or some work around?
Question by:jgould763
    LVL 10

    Expert Comment

    I think that going offline (in outlook) and the pop up blocker are two separate issues.
    You may want to start by making sure you have installed the lastest update rollup on by the CRM server and the user machines.   You can download it here:
    After doing that and rebooting server and user machines, test to see if the problem(s) still exist.  This often fixes many of the go offline problems with Outlook.
    If you're still having problems with the pop ups, then try to manually disable them on each user's browser.
    If, after that, you're still having problems, then post another message and we'll look a little further into the problem.

    Author Comment

    I have installed the latest rollups and still have the issue.  Are you aware of a server side way to disable the pop-up blocker for all workstations?
    LVL 11

    Expert Comment

    have you installed google tool bar.  


    Author Comment

    LVL 10

    Accepted Solution

    I am not aware of a server fix for pop-up blocker.  May be a question to ask on a different zone that is more server related.
    Just to clarify, you hve installed the latest rollups on all servers (SQL, CRM, Exchange Router) and client?  I'm sure you probably have - I only ask because I've run into many situations where someone feels they have added the updates, only to realize they've missed one.
    To Rakesh's point - any toolbar or other software that includes a popup blocker may also be causing the problem.  
    I'm also surprised that you can turn it off and then have it re-add itself to blocked sites.  Is it possible that your users can access your site through multiple URL's and so not all of them are unblocked?
    One other thing you should probably do is to add the CRM website to the Local Intranet zone (if you haven't already).

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